Neighbourhood Customer Experience Advisor

Alliance Homes Group; Weston-super-Mare; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused housing organization in Weston-super-Mare is looking for a Customer Experience Advisor to join their Housing Services team. The role involves managing enquiries related to anti-social behaviour while providing excellent customer service. The ideal candidate should possess strong communication skills and have experience in a customer-focused environment. This position offers a supportive team atmosphere, making it a great next step for your career.

Qualifications

• Natural communicator with the ability to interact clearly with various individuals.
• Experience in a customer-focused/service environment.
• High levels of IT literacy and adaptability.

Responsibilities

• Manage internal and external calls regarding anti-social behaviour.
• Act as the first point of contact for reporting ASB incidents.
• Conduct risk assessments and manage noise complaint reports.

Skills

Effective communication

Customer service experience

IT literacy

Flexible approach

Job description

Overview

We are looking for an individual to join our Housing Services team as our next Customer Experience Advisor within our Community Safety team to take a range of enquiries and give assistance to our customers.

This is a great opportunity to take that next step in your customer service career and learn new skills in Community Safety in a supportive team environment.

Responsibilities

Managing both internal & external calls to customers regarding anti‑social behaviour, you will communicate effectively, act quickly and professionally resolve them.

You will get the opportunity to support the team by being the first point of contact to customers wishing to report ASB. You will open ASB cases where appropriate and complete risk assessments. You will also support in managing noise‑app reports, along with Person Alert requests.

The role includes supporting our reception function at Tamar Court, Worle.

Qualifications

A natural communicator, you can communicate with a wide range of people in a clear and concise manner.

With experience of working in a customer‑focused/service environment, you will also have high levels of IT literacy and a flexible approach to supporting your colleagues.

EEO Statement

Proud member of the Disability Confident employer scheme.

Disability Confident. About Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .