Neighbourhood Coordinator

PA Housing; Greater London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A community-focused housing organization is seeking a Neighbourhood Coordinator in Greater London, primarily working remotely while engaging with local residents and partners. This vital role includes community outreach, relationship building, and support for service improvement initiatives. Ideal candidates should have experience in customer-facing roles, strong communication skills, and a passion for community engagement. A standard DBS check is required for this position, along with a full UK driving license.

Benefits

High street discount schemes

Health cash plans

26 days’ annual leave, increasing with tenure

Flexible Bank Holidays

Car leasing scheme

Optional nine-day fortnight scheme

Qualifications

• Experience in customer-facing roles.
• Ability to manage time effectively and stay organized.
• Comfortable adapting to changing circumstances.

Responsibilities

• Build relationships with community partners and residents.
• Support community engagement activities and initiatives.
• Lead feedback campaigns to improve services.
• Share updates with residents through various communication methods.
• Assist with Tenant Satisfaction Measures.

Skills

Customer service experience

Communication skills

Organizational skills

People skills

Ability to engage with diverse communities

Job description

Please note: This is a 11 month fixed term contract to cover maternity leave from Feb 2026. You will cover neighbourhoods in Richmond & Wandsworth. This role will consist of at least 80% remote working around your neighbourhood or "patch". This role will also include occasional evening meetings in addition to periodical face‑to‑face meetings in Luton. Additional role requirements: Standard DBS Check, Full UK Driving Licence and access to a car. Do you have experience in a customer‑facing role and looking for your next challenge? Do you want to work in an organisation that makes a difference? Are you someone who enjoys connecting with people and making things happen in your community? Our Neighbourhood Coordinators are right at the heart of what we do at PA Housing. You'll work with all sorts of people – both inside the team and out in the community – to help us deliver great services to our residents. It's a chance to be a friendly face for PA Housing, show what we're all about, and make sure everyone gets the support and service they need. This isn't your standard 9 to 5. This is a role where the work you do really matters. What’s in it for you? In addition to the salary, we offer a number of benefits, including: High street discount schemes; Health cash plans; 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more; Flexible Bank Holidays – take them when it suits you; Car leasing scheme; Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine‑day fortnight scheme, allowing you to compress your hours if it suits the role.

• What you’ll be doing… This is a role where you’ll really get to represent us from the front. Here’s what you’ll be up to: Get out and about in your neighbourhood – be a familiar face! You’ll build strong relationships and work closely with local partners like councils, community groups, the police, and health services to make a real difference.

  Help shape and grow our community engagement activities, making sure there are plenty of ways for people to get involved, share their views, and help shape the services we offer.

  Build trust and strong connections with residents, supporting them to have a real say in what we do and how we do it – so their voices help guide our decisions and improve our services.

  Play a key role in creating communities that work for everyone – places that are inclusive, welcoming, and built to last for future generations.

  Take a people‑first approach. Get to know the individuals and families behind every door, and work with the wider team to make sure our services meet their needs.

  Keep residents in the loop with what’s happening in their neighbourhood, using different ways to share updates – whether that’s through social media, our website, noticeboards, or a good old‑fashioned chat.

  Be on hand to support with Tenant Satisfaction Measures (TSM) and help us understand what’s working well – and where we can do better.

  Lead the way with our You and Your Neighbourhood campaign, asking residents for feedback and ideas on how we can improve the services we provide in their area.

  You’ve worked in customer‑focused roles before and know how to put people at the heart of what you do. You’re great at juggling your time, keeping on top of your diary, and staying organised. You’ve got a knack for planning and pulling things together – whether it’s a project, a meeting, or a busy day! You’re comfortable thinking on your feet and can adapt quickly when things change. You’re a confident communicator – whether it’s chatting face‑to‑face, writing emails, or working with different people and organisations. You know how to get your point across and find common ground. You know how to connect with all kinds of people, including those who might be vulnerable, harder to reach, or from a wide range of backgrounds.

  Disability Confident: About Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

  At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

  Disclosure and Barring Service: This role requires the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions. This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, have you taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.