Neighbourhood Coach - Worcestershire

Bromford; Bewdley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading housing provider in England is seeking a Neighbourhood Coach to manage a new patch in Worcestershire. You will welcome new customers, manage tenancy sign-ups, and support community building. Strong relationship and problem-solving skills are essential. This role requires a full driving licence and previous experience in a customer-facing role. You'll thrive in a dynamic environment and contribute to creating sustainable communities.

Qualifications

• Experience in a customer-facing role, ideally in housing, local authority, or social care.
• Full driving licence and access to a car.
• Ability to manage competing priorities effectively.

Responsibilities

• Manage a new patch of brand-new homes and existing properties.
• Welcome new customers and provide tenancy support.
• Liaise with builders and local authorities for smooth operations.

Skills

Customer relationship management

Communication skills

Problem-solving

Job description

Contract: Permanent, full time

Location: Worcestershire including Worcester, Malvern Hills, Pershore, Droitwich and Bromsgrove. Regular home working is also available

Building communities, changing lives

This is an exciting time at Bromford, part of Bromford Flagship, as we're expanding the number of homes we provide. Because of this we're looking for a neighbourhood coach to join our team in Worcestershire, in a newly created patch. This role will provide an exciting opportunity to help shape the future of our newest developments, while continuing to support existing neighbourhoods to thrive.

As a Neighbourhood Coach, you'll be right at the heart of your community - getting to know our customers, helping them settle into their new homes, and supporting them to connect, contribute, and feel proud of where they live.

What you'll be doing

No two days will be the same. You'll:

• Take responsibility of a new patch managing a mix of brand-new homes and existing properties.
• Welcome new customers, manage tenancy sign ups, carry out home visits and provide coaching and guidance.
• Liaise with builders, landscaping teams, management companies, and local authorities to make sure our new developments run smoothly and safely.
• Build strong networks across different agencies, partner organisations, and community groups - becoming the go-to person who makes things happen.
• Manage all tenancy related legal requirements which could include tenancy breaches, serving notices, court work and evictions.
• Help customers manage their tenancies, develop life skills, and resolve challenges with curiosity, empathy, and confidence.
• Bring people together through managing conflict and supporting both new and established residents to build friendly, sustainable communities.

Who we're looking for

You're curious, confident, and resilient. You'll thrive in a role where every day is different, where change is constant, and where there isn't always an established process to follow.

You ideally will have worked in a customer facing role, perhaps within housing, local authority, or social care, giving you the skills to handle complex situations with care and professionalism. You'll also be comfortable donning your PPE for on-site visits and confident juggling competing priorities to meet deadlines.

You'll need

• A full driving licence and access to a car.
• Experience of working directly with customers or communities.
• Strong relationship-building and communication skills.
• A flexible, solution-focused approach.

An enhanced DBS check is required for this role.

The closing date is 26th November 2025, with interviews to be held on 8th December 2025.

Why join us?

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.

If you want to be part of something new, helping people and places grow together, we'd love to hear from you.