Neighbourhood Coach: Community Housing Advisor (Hybrid)

Bromford; Banbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing provider in Banbury is looking for a Neighbourhood Coach to manage around two hundred homes. The role includes ensuring properties are well-maintained and supporting vulnerable customers while addressing tenancy matters. Ideal candidates should have experience in customer-facing roles and strong communication skills. This full-time position offers a mix of remote and office work.

Qualifications

• Experience managing a busy and varied workload.
• Ability to build positive relationships in the community.
• Willingness to embrace difficult conversations with empathy.

Responsibilities

• Manage a patch of around two hundred homes.
• Ensure properties are well-maintained and customer responsibilities are understood.
• Address anti-social behaviour and manage tenancy sign ups.

Skills

Customer facing experience

Communication skills

Negotiating skills

Resilience

Coaching ability

Job description

A leading housing provider in Banbury is looking for a Neighbourhood Coach to manage around two hundred homes. The role includes ensuring properties are well-maintained and supporting vulnerable customers while addressing tenancy matters. Ideal candidates should have experience in customer-facing roles and strong communication skills. This full-time position offers a mix of remote and office work.