Neighborhood Services Manager - Empower Tenants

Great Places Housing Association; Oldham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A housing services provider in the UK seeks a Neighbourhood Services Manager to deliver comprehensive housing management and empower customers. Key responsibilities include managing tenancy issues, supporting vulnerable populations, and collaborating with external partners. The ideal candidate has strong communication skills and a customer-focused background. A full UK driving license is required. Competitive benefits and a commitment to professional development are offered.

Benefits

Pension DC Scheme

Healthcare savings available

Annual leave starts at 26 days

Discounts at restaurants and supermarkets

Early access to wages

Qualifications

• Commitment to continued professional development.
• Desirable: experience of working in the housing sector.
• Ability to coach customers to empower them.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Manage tenancy-related queries per policies.
• Deliver direct tenancy support as a landlord.
• Conduct regular estate inspections and contract monitoring.

Skills

Customer-focused environment

Excellent communication skills

Organizational and time management

Collaborative working

Coaching and empowering others

Proficient in Microsoft Office

Tools

CRM software systems

Job description

A housing services provider in the UK seeks a Neighbourhood Services Manager to deliver comprehensive housing management and empower customers. Key responsibilities include managing tenancy issues, supporting vulnerable populations, and collaborating with external partners. The ideal candidate has strong communication skills and a customer-focused background. A full UK driving license is required. Competitive benefits and a commitment to professional development are offered.