NEC Housing Implementation Consultant

Allen Lane Ltd.; Greater London; Hybrid; GBP 65,000 - 90,000; Part time

Job summary

Allen Lane Ltd. on behalf of a Local Government client is seeking an experienced NEC Housing Implementation Consultant for an interim assignment in London.

The role is hybrid and London-based, delivering NEC Housing solutions within a local authority environment; you will gather requirements, configure, test, run UAT, and train staff to move into live service. You will also implement NEC ASB and Case Management modules, design workflows, and work with service leads and stakeholders to realise

Qualifications

• Hands-on experience implementing and configuring NEC Housing solutions within a Local Authority or Housing Association environment.
• Detailed knowledge of NEC Repairs, repairs workflows, scheduling and appointment management.
• Experience of Plentific integration and designing digital repairs/self-service solutions that improve customer experience and operational efficiency.
• Proven track record of delivering NEC Housing solution design, requirements gathering, configuration testing, UAT, training and transition into live service.
• Experience implementing NEC ASB and Case Management modules, including workflow configuration, process redesign and service improvement.
• Strong understanding of DTI/Communications Suite, reporting and management information requirements.
• Ability to work collaboratively with service leads, operational teams and programme stakeholders to design future-state processes and realise business benefits.
• Excellent stakeholder engagement, workshop facilitation and documentation skills.

Skills

NEC Housing

Repairs workflows

Plentific integration

UAT testing

ASB & Case Mgmt

Stakeholder engagement

Workshop facilitation

Documentation

Requirements gathering

Process redesign

Job description

Our client - Local Government - is seeking the addition of an experienced NEC Housing Implementation Consultant on an interim basis to support the delivery of key Programme priorities.

Key skills/experience:

• Hands-on experience implementing and configuring NEC Housing solutions within a Local Authority or Housing Association environment.
• Detailed knowledge of NEC Repairs, repairs workflows, scheduling and appointment management.
• Experience of Plentific integration and designing digital repairs/self-service solutions that improve customer experience and operational efficiency.
• Proven track record of delivering NEC Housing solution design, requirements gathering, configuration testing, UAT, training and transition into live service.
• Experience implementing NEC ASB and Case Management modules, including workflow configuration, process redesign and service improvement.
• Strong understanding of DTI/Communications Suite, reporting and management information requirements.
• Ability to work collaboratively with service leads, operational teams and programme stakeholders to design future-state processes and realise business benefits.
• Excellent stakeholder engagement, workshop facilitation and documentation skills.

This role is London based with hybrid working.