NDA Litigated File Handler

Keoghs; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday, increasing with service

Private Medical Insurance

Wellbeing support programs

Pension contribution

Cycle to Work Scheme

Gym Flex

Job summary

Keoghs is seeking a File Handler to join their Birmingham office, specializing in claims management within the counter-fraud team. As a File Handler, you will handle a diverse caseload of litigated RTA fraud cases, working closely with lead lawyers to achieve favorable outcomes for clients.

The ideal candidate will have experience in civil litigation claims handling, with strong advocacy and analytical skills. Benefits include private medical insurance, a pension scheme, and additional wellness programs.

Qualifications

• Experience as a legal File Handler or suitably qualified.
• Experience in handling RTA pre-litigated and/or litigated cases.
• Knowledge of the litigation process and working knowledge of CPRA.

Responsibilities

• Run fraud cases from litigation through to resolution.
• Review and analyse case evidence.
• Set case strategy with clients.

Skills

Experience in civil litigation claims handling

Understanding of insurance litigation practice

Good advocacy skills

High level of analytical skills

Excellent listening, verbal and written communication

Education

Qualified solicitor / Cilex with practice rights

Ilex, LPC qualification

Tools

Time recording and billing systems

Case management systems

Job description

Department

Claims Management

Location

Birmingham

Job Description

We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. This role involves working within a team of fraud specialists and legal support staff as a File Handler in the counter‑fraud team, the largest and longest‑established in the UK. The File Handler will run a caseload of Litigated RTA suspected fraud files for insurance clients, coordinating with lead lawyers to achieve commercially sound results and making decisions within set timeframes.

Key Responsibilities

• Run fraud cases from the point of litigation through to resolution.
• Review and analyse evidence throughout the life of the case.
• Set and agree the case strategy with clients, ensuring adherence to legal and generic strategies.
• Adhere to all work type process stages and identify strategic litigation opportunities.
• Identify client trends and opportunities to raise the firm’s profile.
• Handle files on a non‑delegated basis and ensure maximum client satisfaction.
• Ensure accurate and timely completion of client and internal MI.
• Report to insurer client throughout the claim, liaising with relevant parties and meeting procedural deadlines.
• Maintain all case management systems from opening to closure.
• Comply with SRA Standards & Regulations and file management policies.
• Keep financial targets, billing and commercial awareness.
• Adhere to company values and cultural excellence.

Claims Types

• Bogus Passenger
• Staged/Contrived
• Fraudulent Exaggeration
• Induced accidents
• Low Speed Impact
• Late Notification Claims
• Credit Hire Fraud
• MIB
• Linked & Organised Crime

Skills, Knowledge and Expertise

• Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (Ilex, LPC etc.).
• Qualified solicitor / Cilex with practice rights desirable but not essential.
• Experience handling linked and organised fraud desirable but not essential.
• Experience of handling RTA pre‑litigated and/or litigated case load.
• Understanding of insurance litigation practice and indemnity principles.
• Knowledge of the litigation process / working knowledge of CPRA.
• Good advocacy skills.
• Good client care skills.
• High level of analytical skills.
• Excellent listening, verbal and written communication.
• Ability to prioritise work, keep to deadlines and work under pressure.
• Ability to anticipate problems and identify solutions.
• Experience of time recording and billing systems.
• Excellent IT skills.

Required Soft Skills

• Client care/service.
• Organisation.
• Ability to prioritise and adaptability.
• Teamwork and collaboration.
• Oral and written communication.
• Interpersonal and social skills.

Benefits

• Davies Incentive Plan
• 25 days holiday per year, increasing with level of service (option to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension contribution 5% Employee / 3% Employer (after probation)
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets