NAV/BC Support Consultant – Hybrid (Jet/Continia)

Pearson Carter; Newcastle upon Tyne; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A prominent consultancy firm in Newcastle upon Tyne is seeking an experienced support consultant to address NAV/BC support queries and manage customer relationships effectively. The role requires deep knowledge of Microsoft Dynamics and exceptional communication skills. Key benefits include 25 days of annual leave, a company bonus scheme, and a contributory pension scheme. This role involves hybrid work and focuses on continuous improvement in service delivery.

Benefits

25 days annual leave

Company bonus scheme

Healthcare and cash plan

Discounted gym membership

Enhanced Maternity and Paternity pay

Qualifications

• Knowledge of Microsoft Partner experience is preferred.
• Experience with Jet and Continia implementations.
• Analytical skills with a pro-active approach to work.

Responsibilities

• Responding to and resolving NAV/BC support queries.
• Call management and prioritisation to meet SLAs.
• Work in a hybrid capacity to deliver consultancy.

Skills

Good experience working on Microsoft Dynamics NAV/BC

Excellent verbal & written communication skills

Ability to determine root cause, propose solutions

Excellent telephone manner

Customer and service focused

Education

MB-800 certification

Accounting qualifications or background

Tools

Microsoft SQL Server

Remote access software

Spindle, Jet Reports, Continia Document Capture

Job description

A prominent consultancy firm in Newcastle upon Tyne is seeking an experienced support consultant to address NAV/BC support queries and manage customer relationships effectively. The role requires deep knowledge of Microsoft Dynamics and exceptional communication skills. Key benefits include 25 days of annual leave, a company bonus scheme, and a contributory pension scheme. This role involves hybrid work and focuses on continuous improvement in service delivery.