National Service Manager – Damp, Mould & Disrepair

Stonewater; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading housing provider in the United Kingdom seeks an experienced Service Manager for a 6-month FTC. The role focuses on overseeing the operational delivery of damp, mould, and disrepair cases, managing contracts and teams, and fostering relationships with stakeholders. The ideal candidate will have proven leadership experience in customer-facing services, strong problem-solving skills, and the ability to deliver impactful results. This position offers an opportunity to contribute to community welfare and operational excellence.

Benefits

Disability confident employer

Menopause friendly employer

Investment in employee wellbeing

Qualifications

• Proven experience leading multi-disciplined teams across wide geographical areas.
• Strong background in customer-facing services, with the ability to embed values and deliver excellent outcomes.
• Track record of building and sustaining relationships with contractors and stakeholders.
• Experience in performance management systems and digital innovation.
• Excellent problem-solving and decision-making skills.
• Strong communication skills and ability to produce clear, impactful reports.

Responsibilities

• Lead the operational delivery of damp, mould, and disrepair cases across the UK.
• Manage surveying and remedial contracts, ensuring compliance with KPIs, budgets, and contract terms.
• Oversee a team of Business Partners and administration support.
• Build and sustain strong relationships with customers, contractors, and local authorities.
• Provide performance reports and manage escalations.

Skills

Experience leading multi-disciplined teams

Customer-facing services

Relationship building

Performance management systems

Problem-solving skills

Strong communication skills

Job description

A leading housing provider in the United Kingdom seeks an experienced Service Manager for a 6-month FTC. The role focuses on overseeing the operational delivery of damp, mould, and disrepair cases, managing contracts and teams, and fostering relationships with stakeholders. The ideal candidate will have proven leadership experience in customer-facing services, strong problem-solving skills, and the ability to deliver impactful results. This position offers an opportunity to contribute to community welfare and operational excellence.