National Service Centre Technician

Stanley Black & Decker; Spennymoor; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounts on tools

Professional development opportunities

Job summary

Stanley Black & Decker in Spennymoor is seeking a National Service Centre Technician to deliver high repair standards and support warranty and chargeable repairs across major brands such as DEWALT, STANLEY, and BLACK+DECKER. You will contribute to reconditioning tools and service excellence within a busy NSC.

You will develop technical repair capabilities, work across repair functions, and collaborate with teams including Engineering, Product Management and Quality to meet performance targets

Qualifications

• Strong interpersonal and communication skills.
• Broad technical capability with problem-solving skills.
• Ability to manage varied and complex tasks to meet business requirements.

Responsibilities

• Provide first fix resolution to tools received at the NSC.
• Learn technical repair knowledge across Stanley Black & Decker brands.
• Switch between repair functions within the NSC when needed.
• Provide technical and repair support to colleagues and other areas of the business.
• Adhere to SOPs and SAP/MS Office usage; ensure EHS compliance.

Skills

Interpersonal skills

Problem-solving

Team collaboration

Communication skills

Tools

Microsoft Office

SAP

Job description

The Role: National Service Centre (NSC) Technician

Location: Spennymoor, on-site

Employment: Permanent

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

To deliver a consistently high standard of repair and refurbishment within the National Service Centre (NSC), supporting warranty and chargeable repairs, reconditioned tool activity, and service excellence across Stanley Black & Decker's leading brands, including DEWALT, STANLEY, and BLACK&DECKER.

What You'll Do:

• Consistently strive to provide a first fix resolution to all tools received into the National Service Centre
• Embrace continuous learning about the technical know-how of repair tools across the various brands under the Stanley Black & Decker umbrella
• Where applicable and appropriate: Be flexible in switching between the various repair functions within the NSC
• Help assist others within the business with technical and repair support
• Support other areas of the business outside of the NSC
• Achieve any individual performance targets and objectives set
• Be willing to embrace change within the NSC
• Build and maintain relationships with internal stake holders including National Service Centre Administration Team
• The wider After Sales Service Team
• Engineering, Product Management and Quality Teams
• Comply with any standard operating procedures and computer system requirements within the National Service Centre
• Ensure that all Environmental, Health and Safety (EHS) requirements on site are complied with

The Person:

You always strive to do a good job...but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also:

• Positive, professional, and flexible approach to work, with a strong can-do attitude.
• Strong interpersonal and communication skills, with the ability to build effective relationships and work collaboratively within a close-knit team.
• Broad technical capability, with strong problem-solving skills and the ability to manage varied and complex tasks to meet business requirements.
• Working experience of Microsoft Office & SAP would be beneficial but not required
• Technical background with experience working in a similar technical role

The Details:

An attractive salary & benefits package

Discounts on Stanley Black & Decker tools and other partner programs

Excellent opportunities for continuous professional development

And More:

We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

#LI-Onsite

We Don't Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater e