National Leader (Wales)

Christians Against Poverty; Swansea; On-site; GBP 35,000 - 50,000; Full time

Job summary

A charity focused on ending poverty is looking for a leadership role to guide various initiatives in Wales. The position requires inspiring and managing local teams, building partnerships with churches, and ensuring compliance with quality standards. The ideal candidate will have a strong passion for community work, experience in team leadership, and a genuine commitment to the Christian ethos. This role involves travel across Wales to engage with churches and stakeholders, fostering collaborative networks for impactful community support.

Qualifications

• Minimum 3 years experience in a similar leadership role focused on service delivery.
• Ability to lead dispersed teams and establish local strategies.
• Experience in training and developing effective individuals and teams.

Responsibilities

• Lead the CAP team across Wales to implement the mission.
• Manage and develop partnerships with local churches and stakeholders.
• Ensure compliance and quality of service delivered by local CAP workers.

Skills

Leadership

Collaboration

Public speaking

Training and development

Relationship building

Education

A Level education

Job description

Overview

CAP’s mission is to end UK poverty by equipping churches to reach their communities. We empower and serve churches through exceptional partnerships, delivering impactful debt advice and coaching services. Our approach centres on empowering individuals, providing holistic support to achieve financial resilience, and creating lasting personal and relational transformation. We are committed to fostering strong relationships with our church partners, ensuring a collaborative and effective service that continually improves to meet the evolving needs of local communities.

Key Responsibilities

• Develop a Welsh National Plan and collaborate with the Head of Devolved Nations to align plans with CAP’s mission and wider strategy.
• Lead the CAP team across Wales, inspiring and equipping CAP Local Workers and church leaders to bring CAP’s vision to life within their communities.
• Engage with local congregations, denominations and Christian movements in Wales to link them with the mission of CAP.
• Seek opportunities and partners to achieve a net growth of our church partnerships and debt‑centres and coaching services by 3 each year.
• Develop relationships with Government, statutory bodies and the third sector and identify partnership opportunities.
• Manage and develop existing church partnerships within Wales, supporting the network of 10 CAP centres/services.
• Represent CAP within Wales, engaging with churches, denominational leaders and movements, fostering valuable partnerships.
• Attend and speak at centre launch talks and other appropriate opportunities to promote CAP within the nation.
• Work closely with the Partnership Development team to agree a national strategy for opening new centres/services and to seek opportunities for new services.
• Lead or support relationships with organisations located within Wales (e.g. utility providers, council officials).
• Build and promote the work of CAP with referral agencies at a national level to increase the number of people seeking help.
• Serve as a key spokesperson for CAP in regional/national media.
• Participate in cultivating and inspiring a thriving CAP culture across the Welsh network.
• Champion CAP’s mission of evangelism and discipleship, ensuring its centrality in all CAP activities.
• Provide excellent management of existing services within Wales, identify areas for improvement and drive forward a strategy for excellence.
• Own the delivery of strategies for funding, recruitment, training and ongoing development of future Welsh‑based CAP staff.
• Ensure consistent application of best practices and quality standards across local CAP workers in national services.
• Celebrate achievements and highlight success within the nation and share with the wider CAP family.
• Ensure regulatory compliance for Debt Centres and maintain quality of service delivered.
• Ensure local CAP workers complete all annual regulatory compliance, including safeguarding declarations, audits and statutory requirements.
• Work with Training teams to support the training of all new CAP service workers.
• Collaborate with Mission and Movement and Head of Devolved Nations to support national relationships with major donors to CAP.
• Play a central role in wider national funding opportunities linked to Service Performance and Delivery.
• Support the Mission and Movement department in delivering impactful supporter engagement initiatives, such as donor dinners.
• Support the seeking out of new localised funding opportunities to support churches within the nation.
• Build and nurture collaborative, respectful, and strong relationships with colleagues across all departments through internal networking.
• Travel across Wales and the wider UK to attend regular training, conferences and meetings.

Christian Commitment

• Demonstrate both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values.
• Actively participate in prayer and worship, whether individual, small group or corporate.

Other Responsibilities & Commitments

• Pray with staff and fully engage in CAP’s Christ‑centred culture.
• Encourage friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.
• Attend annual CAP staff conferences.
• Complete all compulsory CAP training within given timescales.
• Ensure compliance with FCA conduct rules applicable to this role.
• Live out and embrace CAP’s cultural values.
• Show a sincere acceptance, understanding and practice of the Christian ethos and purpose of the Charity.

Measurable Outputs

• Completion of health audits across Wales.
• Achieve agent sign‑off targets within Wales.
• Achieve agreed target numbers of people helped across services within Wales supported by the role.
• Maintain target service retention levels across all services in Wales.
• Receive partnership contributions within a tolerance of 5%.
• Frontline participation in 'Moments' recording to target 80%.
• Attend at least 75% of relevant regional staff/partner conferences.
• Achieve staff and pulse survey engagement scores above 60% with scores within agreed tolerances.
• Complete the annual national plan and achieve each year's targets.
• Ensure all direct reports achieve agreed performance targets annually.
• Maintain national CAP staff training completion rates above 90%.
• Maintain staff retention rate above 80%.
• Evidence of a thriving CAP culture across the Wales network.
• Net annual growth of the Welsh network by 3 services.
• Evidence of strong relationships with church partners, government and industry stakeholders.
• Evidence of measurable increase in strategic partnerships with external organisations.
• Contribute to fundraising efforts and supporter engagement initiatives, e.g. number of donor dinners facilitated and funds raised.
• Achieve successful alignment with referrals strategy to increase the number of people seeking help from CAP.

Qualifications and Experience

• A level education as a minimum.
• Minimum 3 years experience in a similar leadership role, managing teams to meet objectives, with a focus on service delivery.
• Evidence and outworking of a deep love and passion for the church, and for tackling poverty and proclaiming Jesus.
• Experience of leading a diverse team to meet key objectives or targets.
• Proven ability to work on own initiative and lead geographically dispersed teams.
• Experience in collaborative and partnership working, both internally and externally, including church and industry stakeholders.
• Experience in training and developing effective individuals and teams, including managers.
• Experience of meeting deadlines or targets.
• Experience of establishing a localised strategy.

Desirable Experience

• Experience delivering and arranging training sessions.
• Public speaking experience.
• Experience managing a remote/dispersed team.
• Experience in the debt industry and knowledge of debt advice in the UK.
• Experience in specialised areas that impact the role (e.g. complex clients, non‑employee management, communications, process improvement, project management, fundraising, external relations).

Equality & Diversity Statement

Under the 2010 Equality Act, schedule 9, we have a genuine occupational requirement for all employees and volunteers to be practising Christians.

Posted by Christians Against Poverty – Registered Charity 101‑500. Posted on: 16 December 2025. Closing date: 19 December 2025 at 18:00.