National IT Technician - Supply Chain

Aldi Stores; Tamworth; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

A leading supermarket chain is seeking a Support Technician to ensure IT operational stability and provide exceptional customer service. Responsibilities include second-level support, incident management, and contributing to knowledge management. The ideal candidate will possess strong troubleshooting skills, attention to detail, and experience in supply chain systems, particularly with SAP. The position offers a salary starting at £31,335, flexible working hours, and various employee benefits including annual leave and health insurance.

Benefits

5 weeks annual leave plus Bank Holidays

Private employee medical insurance after 4 years

Pension scheme

Long service rewards

Access to MyBenefits for discounts

Qualifications

• Experience of working within a technical support role.
• Be capable of building trust and relationships at all levels.
• Self-motivated and driven to perform at best abilities.

Responsibilities

• Provide second-level support to the operational business.
• Maintain incident log to address user requirements.

Skills

Strong troubleshooting skills

Excellent listening and communication skills

Ability to work independently or in a team

Attention to detail

ITIL Service Management experience

Experience in Supply Chain systems

SAP experience

Service Now experience

Job description

The role of the Support Technician

Technician is to focus on IT operational stability and performance whilst adhering to IT industry best practices whilst providing the best possible customer service.

This is an exciting opportunity to work in the AHEAD project as an IT Technician using SAP S/4 HANA in the Supply Chain domain.

The AHEAD IT Supply Chain Technician will be responsible for go‑live and support of the OpCore and Sales applications, evolving the application support through go‑live and early life support phases.

If you’re a hardworking individual that’s ready to kick‑start your career with an award‑winning employer, apply to join #TeamAldi today!

Your New Role :

Provides second level support to the operational business.

Maintains an appropriate incident log to administer user requirements, open issues and escalates issues for area of responsibility.

Understands appropriate escalation points within National IT, International IT or external contractors.

Escalates unresolved incidents within National IT, International IT when instructed or appropriate external contractors as necessary.

Monitors the status of escalated issues and seeks status updates where necessary.

Keeps the incident creator informed of progress or possible reasons for delay in resolving their issue.

Identifies and escalates known or reoccurring errors to the National IT Manager.

Recommends workarounds or additional training for users to ensure support efficiency is maintained to the highest level.

Contributes content to the knowledge base to assist with problem management of incidents.

Provides accurate information about incidents to support other IT processes.

Tests hardware and program updates to verify whether newly implemented requirements and existing functionality operate without error.

Develops applications and / or reports as required.

Trains other ALDI staff where appropriate.

Ensures deadlines and SLAs are complied with in area of responsibility.

About You :

Experience of working within a technical support role

Strong troubleshooting skills

Have excellent listening, interpersonal and communication skills

Be able to work independently or as part of a team.

Experience working in a fast‑paced environment.

Take responsibility for urgent tasks

Be able to effectively prioritise and execute tasks while under pressure

Be inquisitive and driven to perform to the best of their abilities

Be capable of building trust and relationships at all levels

Be keen to take ownership and responsibility while working effectively within a team

Be logical and efficient, with a keen attention to detail

Be self‑motivated

ITIL Service Management experience (Desirable)

Experience of Supply Chain systems (Desirable)

SAP experience (Desirable)

Service Now experience (Desirable)

What You’ll get in Return

Salary starting £31,335 rising to £35,020

Monday to Friday, 8:00am to 4:30pm, with the opportunity of 2 days a week remote working

A fixed‑term contract until the end of December 2026

5 weeks annual leave plus Bank Holidays

In office flexi-time

Full training provided

Pension scheme

Private employee medical insurance after 4 years

Company sick pay scheme

Company maternity, paternity and adoption pay after 1 year

Long service rewards

Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs

Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)

• You’ll need to live within 90 minutes of your main working location
• Please be aware that this role does not fulfil the requirements for visa sponsorship

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

If you’re looking for a career that gives you more, apply today!

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