National Account Support Manager

Sunbelt Rentals UK & Ireland; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading equipment rental provider in the UK is seeking a National Account Support Manager to enhance customer relationships and ensure exceptional service. This role involves managing key national accounts, analysing performance data, and supporting sales efforts for revenue growth. Ideal candidates will have proven experience in account management and strong analytical skills. This position offers an attractive compensation package, including a generous holiday allowance and a company pension scheme.

Benefits

Flexible rewards package

Generous holiday allowance

Life assurance

Employee recognition awards

Great company pension scheme

Qualifications

• Experience in managing national accounts with a focus on customer satisfaction.
• Strong ability to analyse financial and market data.
• Proven track record in sales support and relationship management.

Responsibilities

• Act as the primary contact for national FM customers.
• Provide dedicated support to national accounts including SLAs and pricing agreements.
• Analyse utilisation and market data to identify trends.

Skills

Client relationship management

Analytical skills

Sales support

Communication skills

Job description

Are you ready for your next role in a successful, progressive company with fantastic career development opportunities?

We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. We have an exciting new role for a National Account Support Manager who will be integral to the success of our national sales strategy, ensuring that we have a consistent, joined-up approach to managing our customer base. There really couldn’t be a better time to join, as you’ll make the key decisions, shape the strategy and implement your growth plan.

Working closely with National & Strategic Accounts teams, you will own and support the management of a key national account. You’ll build strong relationships at all levels, from site teams to Account Directors, while proactively identifying growth opportunities and ensuring exceptional customer experience. These roles are central to delivering our mission: providing an unbeatable, greener, customer‑centric service across our full portfolio of products and solutions.

Key Responsibilities

Client Relationship Management

• Act as the primary contact for national FM customer, building strong, trusted relationships at all levels.
• Understand customer needs across business units and tailor solutions that deliver value and exceed expectations.
• Promote the full range of Sunbelt Rentals products, services, and Greener Solutions portfolio.
  

Account Administration & Support

• Provide dedicated support to national accounts including SLAs, pricing agreements, contract management, and general account administration.
• Manage bespoke reporting, invoice queries, damages, and loss claims.
• Respond to customer enquiries and resolve issues promptly and professionally.

Analysis & Reporting

• Analyse utilisation, financial performance, and market data to identify trends and growth opportunities.
• Provide recommendations to optimise account profitability and customer satisfaction.
• Produce regular updates and reports for senior management.

Sales & Bid Support

• Assist in preparing proposals, presentations, and contract negotiations.
• Contribute to tender and bid submissions.
• Work collaboratively with sales, operations, finance, logistics, and hire desks to deliver seamless account plans.

Revenue Growth & Opportunity Management

• Proactively manage customer sites and projects, ensuring consistent engagement.
• Identify leads and pass them to the appropriate sales colleagues for follow‑up.
• Build a strong pipeline of regional and national opportunities, ensuring all revenue potential is maximised.
• Support cross‑selling by introducing category specialists into customer projects.

What can we offer you in return?

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.