National Account Manager Retail and Retail Cafe

Zoho Corporation Europe; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology company in the United Kingdom is looking for a Senior Account Manager to drive customer growth and satisfaction within a portfolio of SMB accounts. The ideal candidate will have 3-5 years of business development experience in the software sector, with a proven track record in Account Management. This full-time position offers a vibrant work environment and opportunities for career progression. Benefits include Macbook, pension contributions, and generous annual leave.

Benefits

25 annual leave days

Permanent contract

Pension contributions

Flexible work environment

Career progression opportunities

Macbook and additional screens for WFH

Qualifications

• 3-5 years of business development experience in software/SaaS.
• Prior experience in selling SaaS applications preferred.
• Proven track record of growing business from existing accounts.

Responsibilities

• Ensure customer growth, satisfaction, and retention.
• Develop new business opportunities within existing portfolio.
• Build relationships with key decision makers.

Skills

Business development

Account Management

Communication skills

Interpersonal skills

Consultative skills

Tools

CRM tools

Job description

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!

Responsibilities

• Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, our SMB size customer portfolio.
• Develop new business opportunities in your existing customer portfolio to meet upgrade and cross‑sell revenue targets.
• Build strong relationships with all key decision makers and influencers across the organisation.
• Create, maintain and execute account plans for these accounts and coordinate with appropriate internal domain experts for delivery.
• Uncover and mitigate any risk that threatens your customers' growth, satisfaction, or renewal. Resolve issue escalations, if needed, working closely with our support, product and engineering teams.
• Collaborate with customer's implementation partner, wherever needed, to achieve overall satisfaction with the solution and create a trusted 3‑way partnership between customer, partner and Zoho.
• Use solution selling expertise to respond optimally to customer needs and help them realise business value from adopting Zoho's suite of products.
• Strengthen client relationships through regular engagements and face‑to‑face meetings.
• Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).

Qualifications

• 3-5 years of business development experience in software / SaaS background, with 2+ years of Account Management experience managing MM companies.
• Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.
• Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
• Ability to deliver effective presentations and product demos highlighting the key value proposition.
• Strong communication, interpersonal and consultative skills.
• Comfortable working independently in a distributed and remote environment.
• Open to travel domestically for customer meetings.
• Comfortable using tools such as CRM for process management and reporting.
• It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance. The successful candidate will be subjected to background verification in compliance with national legislation and market standards.

Seniority Level

Senior level

Benefits

• This is a full‑time position with a 40‑hour working week.
• 25 annual leave days.
• Permanent contract.
• Pension contributions.
• An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
• Macbook and additional screens for your WFH setup.
• A vibrant international environment.