National Account Manager

ALS Global; Coventry; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave 25–30 days

Ability to Buy annual leave

Sick pay scheme

Salary progression scheme

Perkbox membership

Study support

Pension plan

Car parking on-site

ALS working

Job summary

ALS, a global testing and data insights company, seeks a National Account Manager to lead UK & Ireland accounts in Environmental Water & Land services. You’ll protect and grow high-value client relationships, drive cross-functional collaboration, and shape strategic account plans to expand testing volumes and services.

As the senior commercial lead, you’ll own pricing for major opportunities, manage tenders, and ensure ROS targets are met.

Qualifications

• Experience in senior account management in a technical B2B environment.
• Background in microbiology testing is beneficial.
• Track record of protecting and growing high-value accounts through structured planning.
• Strong commercial acumen, pricing, tendering, ROS focus, and contract performance.
• Experience leading cross-functional account activity with sales and operations.

Responsibilities

• Lead key client relationships across multiple levels with senior stakeholders.
• Act as escalation point for commercially or operationally significant issues.
• Run regular client meetings and service reviews to protect performance and growth.
• Deliver account plans focused on retention, growth and ROS.
• Identify organic growth opportunities and expand scope with clients.
• Lead tenders and complex commercial opportunities with high-quality submissions.
• Own pricing for new opportunities and major projects aligned to EBIT/ROS targets.
• Maintain oversight of contract costs and performance.
• Represent ALS externally and stay current on regulations and market trends.
• Partner with sales, commercial and operations to grow Water & Land business.

Skills

Account management

Stakeholder management

Pricing

Negotiation

Cross-functional leadership

Education

Bachelor's degree in a related field

Tools

CRM systems

Job description

National Account Manager

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data‑driven insights to build a healthier future.

As National Account Manager, you will be the senior commercial lead for ALS across the UK & Ireland, acting as the primary escalation point and strategic contact for key clients across Environmental Water & Land services, with a strong emphasis on water hygiene, Legionella and microbiology testing. You will be responsible for protecting and growing existing high-value accounts, while also driving business development across both new and existing clients. This includes increasing testing volumes, expanding service scope across water and environmental analysis, and identifying new opportunities - particularly within water hygiene and Legionella markets - in line with ALS revenue, EBIT and ROS targets.

Job Details

• Location: Remote (Coventry as main operational site)
• Hours Per Week: 37
• Days per Week: Monday to Friday
• Basis: Full Time and Permanent
• Hiring Manager: Sarah Middleton
• Closing Date: Monday 23rd November 2026

Day to Day

• Lead key client relationships across, building strong multi-level stakeholder networks.
• Act as the senior escalation point for commercially/operationally significant issues, ensuring timely resolution.
• Run regular client meetings and service reviews to protect performance and uncover opportunities.
• Deliver structured key account plans, focused on retention, growth and profitability (ROS).
• Identify and execute organic growth opportunities within existing accounts (expanded scope, increased share of spend, deeper partnerships).
• Lead tenders/bids and complex commercial opportunities, ensuring high-quality submissions.
• Own pricing for new opportunities and major projects, aligned to EBIT/ROS targets.
• Maintain oversight of contract costs and performance.
• Represent ALS externally and stay current on relevant regulations, market trends and testing innovations.
• Partner with sales, commercial and operational teams to grow ALS Environmental’s Water & Land business.

The Essentials

We’re looking for a confident communicator and senior relationship builder with strong commercial discipline. You’ll be comfortable operating at all levels from technical discussions through to commercial negotiation and escalation management.

You’ll also bring:

• Proven experience in senior account management / key account management / national account management within a technical B2B environment (ideally environmental testing, water hygiene services, analytical services or closely related sectors).
• A background in microbiology testing in a client facing role would be beneficial.
• A track record of protecting and growing high‑value accounts through structured account planning and stakeholder management.
• Strong commercial acumen, including pricing, tendering, margin/ROS focus and contract performance management.
• Experience leading cross‑functional account activity with sales, commercial and operational teams.
• Strong written and verbal communication skills, with the credibility to engage senior client stakeholders.
• A proactive, resilient and collaborative approach, with strong ownership and follow‑through.

Our Benefits Include

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time).
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme.
• Salary Progression Scheme based on technical and behavioural competencies.
• Celebrating Success Recognition Awards.
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support.
• Group Personal Pension Plan.
• Car Parking on-site.
• Working at ALS.

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.