Nat Compliance Administration Officer

Sanctuary Group; Worcester; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A not-for-profit organization based in Worcester is seeking a National Compliance Administration Officer. This role involves delivering high-quality administrative support to ensure compliance operations run smoothly, including managing service records and liaising with internal teams. The position offers competitive compensation of £24,831 to £26,138 annually, comprehensive training programs, and a generous leave policy, alongside a supportive work environment that values diversity and inclusion.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Wellbeing support

Employee Networks

Qualifications

• Some experience in accurately checking and processing data.
• Recent experience of undertaking a similar role.
• Good organisational and planning skills with the ability to manage multiple tasks effectively.
• Proven experience of working to deadlines and prioritising workloads.
• Strong communication, interpersonal and customer care skills.
• Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams.

Responsibilities

• Identify and raise follow on remedial work orders.
• Contact customers to arrange service appointments.
• Process work orders using SAP and update records.
• Liaise with internal planners for smooth service delivery.
• Gather and present information for regulatory standards.

Skills

Data processing experience

Organisational skills

Deadline management

Communication skills

Proficient in Microsoft packages

Job description

Title: Nat Compliance Administration Officer

Location: Worcester, Worcestershire, GB, WR1 3ZQ

Department: Administrative Services

Operation: Sanctuary Housing

Closing Date: 30/12/2025

Requisition: 226456

National Compliance Administration Officer

Worcester based with a balance of home and office working

£24,831 - £26,138 per year

35 hours per week – Monday to Friday, 9:00am – 17:00pm

We have an opportunity for a National Compliance Administration Officer to join our National Compliance Team in Worcester. In this role, you’ll play a key part in delivering efficient, high‑quality administrative and support services that help ensure our compliance operations run smoothly. You’ll be joining a collaborative environment where your contributions truly matter.

We offer a comprehensive training programme and ongoing development opportunities to help you grow and thrive as a professional within Sanctuary.

Role responsibilities

• Identifying follow on works: Raising follow on remedial work orders to maintain the safety and compliance of our customers’ homes
• Contacting customers to arrange service appointments, processing gas safety certificates
• Managing Service Records: Processing work orders using our SAP system and updating records with upcoming service due dates
• Liaising with internal planners and housing officers to ensure smooth service delivery
• Supporting Regulatory Standards: Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards

Skills and experiences

• Some experience in accurately checking and processing data
• Recent experience of undertaking a similar role
• Good organisational and planning skills with the ability to manage multiple tasks effectively
• Proven experience of working to deadlines and prioritising workloads
• Strong communication, interpersonal and customer care skills
• Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams

About us

We provide in‑house repairs and maintenance for a wide range of properties, as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £24,831 per annum (rising to £26,138 per annum after 12 months, subject to satisfactory performance)

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.