Nat Compliance Administration Officer

Sanctuary Group; Sheffield; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A not-for-profit housing organisation is seeking a National Compliance Administration Officer to provide high-quality administrative support in Sheffield. The role involves managing compliance operations and customer service. Candidates should have experience in data processing and strong communication skills. This position offers a salary of £24,831 – £26,138 per year and an attractive employment package.

Benefits

25 days annual leave (increasing to 30 days)

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Employee Networks for inclusion

Qualifications

• Some experience in accurately checking and processing data.
• Recent experience of undertaking a similar role.
• Proven experience of working to deadlines and prioritising workloads.

Responsibilities

• Raising follow‑on remedial work orders for safety compliance.
• Contacting customers to arrange service appointments.
• Managing work orders using the SAP system.

Skills

Checking and processing data

Organisational skills

Communication skills

Interpersonal skills

Customer care skills

Proficient in Microsoft Office

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Job description

Nat Compliance Administration Officer

Location: Sheffield, South Yorkshire, GB, S5 0GB

Department: Administrative Services

Operation: Sanctuary Housing

Closing Date: 20/11/2025

Requisition: 226456

Sanctuary provides in‑house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not‑for‑profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first‑class customer service.

National Compliance Administration Officer

Worcester based with a balance of home and office working

£24,831 – £26,138 per year

35 hours per week – Monday to Friday, 9:00 am – 5:00 pm

We have an opportunity for a National Compliance Administration Officer to join our National Compliance Team in Worcester. In this role, you’ll play a key part in delivering efficient, high‑quality administrative and support services that help ensure our compliance operations run smoothly. You’ll be joining a collaborative environment where your contributions truly matter.

We offer a comprehensive training programme and ongoing development opportunities to help you grow and thrive as a professional within Sanctuary.

The role of National Compliance Administration Officer will include:

• Identifying follow‑on works: Raising follow‑on remedial work orders to maintain the safety and compliance of our customers’ homes
• Contacting customers to arrange service appointments, processing gas safety certificates
• Managing Service Records: Processing work orders using our SAP system and updating records with upcoming service due dates
• Liaising with internal planners and housing officers to ensure smooth service delivery
• Supporting Regulatory Standards: Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards

Skills and experiences:

• Some experience in accurately checking and processing data
• Recent experience of undertaking a similar role
• Good organisational and planning skills with the ability to manage multiple tasks effectively
• Proven experience of working to deadlines and prioritising workloads
• Strong communication, interpersonal and customer care skills
• Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams

About us

We provide in‑house repairs and maintenance for a wide range of properties, as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

£24,831 per annum (rising to £26,138 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.