NARS Resident Senior Artist

SHISEIDO; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An international cosmetics company is seeking a Resident Senior Artist in London to provide exceptional customer experiences through artistry. The successful candidate will execute events, coach artists, and drive sales while maintaining a high level of artistry and service. Applicants should have experience in the beauty industry, strong communication skills, and leadership potential. This role includes significant customer interaction and offers a vibrant workplace culture committed to diversity and creativity.

Benefits

30 days holiday including bank holidays

Generous discretionary commission scheme

Contributory pension scheme

Generous product allocation and discount

Qualifications

• Previous experience in the retail and beauty industry.
• Proven artistry experience through a portfolio.
• Professional grooming standards.
• Strong commercial mindset.

Responsibilities

• Deliver engaging customer experiences through artistry.
• Execute event calendar and manage events.
• Coach other artists on best practices.
• Lead team meetings based on store needs.

Skills

Artistry experience

Excellent communication

Leadership skills

Organizational skills

Customer engagement

Job description

Resident Senior Artist - NARS

Sophisticated, witty and effortlessly chic, NARS embraces individuality, providing the vivid colour and luxurious texture needed to express personal visions of beauty.

WHO WE ARE

Created in 1994 by the iconoclastic makeup artist François Nars, the brand has become a modern cult classic, synonymous with artistry, exquisite design, richly adventurous colour and witty irreverence. With counters across the UK & Ireland and a growing network of standalone stores, NARS is the brand to join for those who want to focus on the future.

We are part of the Shiseido Group, and in joining NARS you will not only receive innovative and artistry led training, a generous discount on our award winning products and the chance to be part of a fast growing brand – you join an incredible group network of brands, where developing our people is at the heart of our business.

YOUR NEXT ROLE : Resident Senior Artist NARS - Harrods, London (37. Hours over 5 Days per week, Permanent Contract)

NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Resident Senior Artist you will be bringing this vision to our customers on counter. Your passion for artistry and service, along with personality, is key - we are looking for someone who is creative and able to ensure that each customer has an engaging and individual experience.

YOUR RESPONSIBILITIES

Being a Resident Senior Artist brings with it diverse day to day activities.

Through one to one sessions and events, you will use your artistry skills and product expertise to ensure that each customer goes away not only with a bag full of luxurious makeup but also the confidence to use NARS techniques to express their own personal vision of beauty. By learning our customer engagement approach you will be able to create strong connections with your customers through the brand history and high performance formulas thus securing brand loyalty to not only NARS but you as an Artist.

Event Leadership & Strategy

• Execute event calendar in collaboration with Lead Artist and Events Manager.
• Manage Pro Program events (Boutiques only).
• Lead on/off-counter events to drive customer acquisition and sales.
• Identify external partnerships to expand customer reach.
• Develop event strategies and plans with Business Manager.
• Build strong relationships with stakeholders and external partners.

Customer Experience & Engagement

• Represent NARS as a brand ambassador.
• Achieve your personal sales targets and brand KPI expectations
• Manage virtual tools: online consultations, masterclasses, social media.
• Report event results and recommend engagement programs.
• Coach artists on customer trends and best practices.
• Maintain active presence on NARS digital platforms.

Artistry Development

• Lead team meetings and workshops based on store needs.
• Coach artists on product knowledge, application, and service skills.
• Support management in identifying development opportunities.
• Attend advanced artistry training and brand-building projects.
• Conduct trade tests for new hires or promotions.

We’ll provide you with all the tools and training you need to ensure that you are able to express your creativity and be the best makeup artist you can be and in return we’ll expect you to be reaching and exceeding your performance targets. As a Resident Senior NARS Artist, you have the power to change the way a client feels about themselves through your actions, communication and the connections that you make. This will be your daily commitment to your clients and yourself.

YOUR BACKGROUND

We value diversity and creativity in all that we do. Your suitability will come through a range of experiences and backgrounds. Specifically we encourage experiences from the below:

• Previous experience of working within the retail and beauty industry in high profile locations
• Proven high level of artistry experience through portfolio (on or off line)
• Professional appearance & grooming standards represent NARS style grooming guidelines
• Goal oriented with a strong commercial mindset.
• Excellent communication, leadership and organizational skills.
• Understanding of coaching and people development.
• Flexible working days including weekend and evenings.
• On counter leading from the from the front in excellence in performance to target and an elevated level of artistry and service that exceeds customer expectations.
• Has management experience and has excellent leadership skills.
• Demonstrated growth of appointment business in store.
• Experience of leading an event / outreach strategy with proven results
• Alignment with our “TRUST 8” Values

OUR VALUES

• THINK BIG
• TAKE RISKS
• HANDS ON
• COLLABORATE
• BE OPEN
• ACT WITH INTEGRITY
• BE ACCOUNTABLE
• APPLAUD SUCCESS

BENEFITS YOU'LL LOVE

• 30 days holiday, including bank holidays, increasing with service
• Generous discretionary commission scheme
• Contributory pension scheme – 5% employer contribution
• Generous product allocation & discount
• Enhanced parental allowance
• Life Assurance up to x2 your salary
• Employee referral bonuses
• Access to Retail Trust
• Annual performance and development reviews so you know your career is going in the right direction

INCLUSION HEROS

Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.

We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work.

We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion.

We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.

OUR HIRING PROCESS

Once you have applied for the role, we will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion.

If your CV is shortlisted, then you will be contacted by the hiring manager to explore your motivation, suitability and role expectations. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! If you are successful at interview, you will be required to have an instore trade test.

All applicants must have the right to live and work in the UK.

KEEN TO KNOW MORE?

• Click here to learn more about our brands
• Click here to learn more about Our Principles and The Shiseido Philosophy
• Why not follow our Shiseido UKI LinkedIn page to learn more about our culture