Music Tech Customer Services Specialist — London

Composed; City Of London; On-site; GBP 19,000 - 22,000; Full time

Job summary

A digital music start-up in London is seeking a Customer Services Executive to provide industry-leading support. Responsibilities include responding to customer queries, troubleshooting issues, and reporting feedback trends. The ideal candidate is passionate about music and technology, has excellent communication skills, and is a team player. Flexible availability is required, including weekends and holidays.

Qualifications

• Must be passionate about music and technology.
• Previous experience in a customer service role.
• Educated to degree-level.
• Exceptional English communication skills (written and spoken).
• Must be outgoing, personable, motivated, and a team player.

Responsibilities

• Responding to customer queries and complaints via email.
• Handling reactive social media.
• Troubleshooting technical issues and liaising with the technology team.
• Reporting trends in customer feedback to the Head of Customer Services.

Skills

Passion for music and technology

Exceptional English communication skills

Previous experience in a customer service role

Education

Degree-level education

Job description

A digital music start-up in London is seeking a Customer Services Executive to provide industry-leading support. Responsibilities include responding to customer queries, troubleshooting issues, and reporting feedback trends. The ideal candidate is passionate about music and technology, has excellent communication skills, and is a team player. Flexible availability is required, including weekends and holidays.