Music Studio Site Manager

Pirate; Cheltenham; On-site; GBP 29,000; Full time

Job summary

A leading studio provider in Cheltenham is seeking a dynamic Site Manager to oversee studio operations and enhance customer experiences. This full-time position demands proficiency in site management, exceptional customer service skills, and the ability to communicate effectively. The ideal candidate will be outgoing and possess strong problem-solving skills, with a willingness to work across various schedules. The role offers competitive salary, job stability, and numerous benefits including generous leave and insurance coverage.

Benefits

Free Studio Hours

33 days annual leave

2 Duvet days

4 weeks fully paid sick leave

Generous parental policies

24/7 Virtual GP & EAP

Dental cover

Life insurance

Income protection

Cycle to work scheme

Nursery benefit scheme

Qualifications

• Proven experience in site operations management.
• Passionate about providing exceptional customer service and love for music.
• Natural multitasker with excellent communication and problem-solving skills.
• Outgoing, friendly, and approachable personality.
• Willingness to travel between Cheltenham and Bristol weekly.

Responsibilities

• Oversee daily studio operations and manage equipment.
• Ensure a great customer experience and gather feedback.
• Lead a small team of Studio Assistants and cleaners.
• Maintain health and safety compliance.

Skills

Site operations management

Exceptional customer service

Communication skills

Problem-solving abilities

Organisational abilities

People management

Flexibility to work weekdays and weekends

Travel between locations

Job description

PIRATE.COM

Pirate Studios is the world's leading provider of rehearsal, DJ and recording facilities with studios in the UK, Ireland, Germany and the USA and exciting plans to expand. This is a rare opportunity to be part of a global team that is building something extraordinary.

Site Manager - Bristol/Cheltenham

We are hiring a dynamic and hands‑on Site Manager for our studios in Bristol & Cheltenham. At Pirate, we want every customer to enjoy our studios to the fullest, creating a welcoming, inspiring, and safe space for creativity to thrive and as a Site Manager, you’ll be at the heart of this mission. You’ll ensure our studios meet high standards, offer a great customer experience, and run efficiently. You’ll balance smooth operations, growing revenue, controlling costs, while ensuring health and safety compliance.

Overview

• Studio Operations‑ Oversee daily studio operations, manage equipment, and work with contractors and staff to keep things running smoothly.
• Equipment Repairs – Keep equipment running smoothly with regular checks, troubleshoot and fix issues on the spot, and liaise with Stock Control & Repairs for any additional repairs.
• Customer Experience – Be the on‑the‑ground face of Pirate Studios, gather customer feedback, make improvements, and collaborate with our Artist Support Team to ensure every visit runs smoothly.
• People Management – Lead a small team of Studio Assistants and cleaners, ensuring they have the tools, training, and support to thrive.
• Health & Safety – Maintain a safe, welcoming environment for artists, staff, and contractors by ensuring all compliance tasks and safety regulations are followed.

Our Ideal Site Manager has

• Experience: Proven experience in site operations management.
• Passion: You’re passionate about providing exceptional customer service, and you have a love for music and creative spaces.
• Skills: A natural multitasker with excellent communication, problem‑solving, and organisational abilities. You can think on your feet and remain calm under pressure.
• Personality: Outgoing, friendly, and approachable – you’re a brilliant people manager who knows what it takes to build and retain happy teams.
• Flexibility: Willingness to work a complete mix of weekdays and weekends.
• Travel: Ability to travel between Cheltenham and Bristol weekly; access to a car would be beneficial.

Bonus points if you have experience in musical equipment repairs.

What’s in it for you?

This is a full‑time position of 37.5 hours per week on a salary of £28,605 per year.

Role

Pirate Studio Managers are at the forefront of the creative industry, with the opportunity to have a huge impact on our customers. Every day brings new challenges and opportunities to collaborate, innovate, and make an impact. Alongside these rewarding parts of your role, we offer:

• Free Studio Hours
• 33 days annual leave, increasing to 35 days with length of service (inclusive of bank holidays) or a prorated equivalent.
• 2 Duvet days – to press the pause button and reset mentally, no questions asked.
• 4 weeks of fully paid sick leave
• Generous parental policies
• 24/7 Virtual GP & EAP
• Dental cover
• Life insurance, online will writing service & income protection
• The YuLife App
• Cycle to work scheme
• Nursery benefit scheme

We are looking to fill this position quickly, so if you’re interested don’t delay your application as we will close the job advert when we have sufficient applications.