Multitasking Team Member

Ibis; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Supportive team

Career growth

Cross-training

Job summary

Ibis London Wembley is seeking a flexible Multitask Team Member to support Front Office, F&B, Housekeeping and basic Maintenance, ensuring a safe, welcoming environment for guests during day and night shifts.

The role is full-time (39 hours per week) with rotating shifts from Monday to Sunday; hourly rates are £14.80 on day shift and £15.30 on night shift. Fluent English is required and candidates must have the legal right to work in the UK.

Qualifications

• Service focused personality is essential.
• Previous hotel or customer service experience preferred.
• Fluent in English.

Responsibilities

• Deliver outstanding customer service from check-in to check-out
• Handle guest enquiries, calls, and requests efficiently
• Perform night audit and daily reporting tasks
• Maintain cleanliness in public areas and back-of-house
• Support kitchen and bar cleaning duties
• Carry out safety checks, fire walks, and basic maintenance inspections
• Ensure security procedures and hotel standards are followed at all times

Skills

Customer service

Teamwork

Multitasking

Communication

Flexibility

Job description

Job Description

We are looking for a flexible and reliable Multitask Team Member to join our hotel team. This is a dynamic role ideal for someone who enjoys variety and delivering excellent guest service.

About the Role

As a Multitask Team Member, you will support the daily operations across Front Office, Food & Beverage, Housekeeping, and basic Maintenance duties. You will play a key role in ensuring a smooth, safe, and welcoming environment for our guests throughout the day and night.

Key Responsibilities

• Deliver outstanding customer service from check-in to check-out
• Handle guest enquiries, calls, and requests efficiently
• Perform night audit and daily reporting tasks
• Maintain cleanliness in public areas and back-of-house
• Support kitchen and bar cleaning duties
• Carry out safety checks, fire walks, and basic maintenance inspections
• Ensure security procedures and hotel standards are followed at all times

What We’re Looking For

• Positive, friendly, and professional attitude
• Strong teamwork and communication skills
• Ability to multitask and work independently
• Flexibility to work early, late, and night shifts
• Previous hotel or customer service experience preferred

What We Offer

• A supportive team environment
• Opportunity to develop multi-department skills
• Training and career growth opportunities

Qualifications

Your experience and skills include:
Service focused personality is essential

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house, F&B related functions and the safety of the property and people.

By joining us as a Multitasking Team Member, you will become part of a friendly team of 12 talents. Our Hotel Managed offers 210 Ibisrooms, and a bar-restaurant.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

This is a full-time position (39 hours per week), with a rotating schedule from Monday to Sunday and two days off per week. The hourly rate is £14.80 on day shift, £15.30 on night shift.

Only candidates with the legal right to work full-time in the UK will be considered.

One more thing…

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.