Multiskilled Team Member

apetito Limited; Swindon; In loco; GBP 21.000 - 26.000; Part-time

Vantaggi offerti da questo lavoro

Living Wage employer

33 days holiday per year

Discretionary annual bonus

Pension scheme - employer matched 4%

Life assurance

Christmas turkey or voucher

Perkbox scheme

Descrizione del lavoro

Wiltshire Farm Foods, part of the apetito group, is recruiting for a part-time role in Swindon to deliver meals, pick orders in coldstore, and provide office-based customer service. The role requires a full UK driving licence, computer literacy, and a warm, professional telephone manner.

You will work a 30-hour week across 5 of 6 days, with bank holidays included, and earn £13.45 per hour plus bonus and benefits.

Competenze

• Experience in a customer service role (face-to-face or telephone).
• Full UK manual driving licence, held for at least 2 years.
• Computer literate, including phone apps and PC systems.
• Confident telephone manner with clear, adaptable communication.
• Accuracy and attention to detail; numerate and good written English.
• Reliable with evidence of good attendance and timekeeping.
• Able to work to deadlines, manage time, and use own initiative.
• Friendly, approachable, empathetic, and patient; genuinely caring.
• Respectful of confidentiality and professional at all times.
• Willing to work in a coldstore (-20ºC) with PPE and breaks provided.

Mansioni

• Deliver frozen meals to customers on multi-drop routes, safely and on time.
• Perform pre-shift vehicle checks and keep the van clean and roadworthy.
• Use the delivery app to update ETAs and proof of delivery.
• Handle discrepancies or delays with empathy and prompt office contact.
• Take customer orders via phone and internet, process payments and re-orders.
• Support route planning and collaborate with drivers on upcoming delivery days.

Conoscenze

Customer service

UK driving license

Computer literacy

Telephone communication

Attention to detail

Time management

Team player

Empathy & patience

Confidentiality

Coldstore work

Descrizione del lavoro

Overview

This position is working 30 hours per week, any 5 in 6 days including bank holidays.

This is a multi-skilled, customer-facing role that blends:

• Delivery driving
• Coldstore order picking
• Office-based customer service

You’ll deliver frozen Wiltshire Farm Foods meals with warmth and care, pick and prepare orders accurately, and provide exceptional telephone and administrative support to elderly and vulnerable customers, ensuring seamless service across the whole operation.

£13.45 per hour + bonus + company benefits.

Who we are

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Responsibilities

Cross-Team Flexibility

• Rotating schedule across office, coldstore, and delivery; occasional overtime may be required
• Cover colleagues during holidays or absence and help wherever needed to keep service standards high

Delivering to our customers

• Deliver frozen meals to customers safely, courteously, and on time on multi-drop routes
• Undertake pre-shift vehicle checks, drive within the law, and keep the van clean, refuelled, and roadworthy
• Use our delivery app to update ETAs, proof of delivery, and customer notes
• Handle discrepancies, delays, or delivery issues—contact the office promptly and resolve with empathy
• Maintain customer confidentiality and dignity at all times
• Carry out local marketing activities (e.g. leaflet drops, sheltered housing visits) to attract new customers

Coldstore

• Pick orders accurately in the coldstore (-20ºC)
• Adhere to food safety standards, temperature control procedures, and health & safety requirements
• Report stock quality and health & safety matters promptly
• Contribute to warehouse housekeeping and support the team during absences and holidays

Customer Service from the office

• Take customer orders via phone and internet; process payments; manage re-orders and special requests
• Make outbound courtesy calls to check on customers, arrange re-ordering, and offer help—often a key point of contact for those living alone
• Update customer records, liaise with relatives/carers, and ensure customers know how to store and cook meals safely
• Support route planning and round sequencing for upcoming delivery days, collaborating closely with drivers
• Communicate promotions and new products, prepare simple promotional materials, and look for new business opportunities
• Act as a link between drivers and customers during delivery rounds; share best practice and contribute to continuous improvement

About you

Essential

• Experience in a customer service role (face-to-face or telephone)
• Full UK manual driving licence, held for at least 2 years
• Computer literate, including phone apps and PC systems
• Confident telephone manner, with clear, adaptable communication
• Accuracy and attention to detail; numerate and good written English (GCSE Maths & English or equivalent)
• Reliable with evidence of good attendance and timekeeping
• Able to work to deadlines, manage time, and use your own initiative
• Friendly, approachable, empathetic, and patient; genuinely caring
• Passionate about exceptional customer service and building long-term relationships
• Good listener who treats each customer as an individual; warm, clear telephone voice
• Team player with a flexible approach and positive attitude to helping across the business
• Respectful of confidentiality and professional at all times
• Willing and able to work in a coldstore (-20ºC) with PPE and warm-up breaks provided; capable of safe manual handling

Desirable

• Multi-drop delivery experience
• Experience in the elderly/care sector
• Warehouse/coldstore experience
• Health & Safety awareness and food safety understanding

You must have held a UK manual driving licence for at least 2 years.

All offers of employment are subject to a Driving Assessment, Driving Licence checks and satisfactory basic DBS checks.

This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimumrequirements set out under the UK Immigration Rules.

Company Benefits

• Competitive salary – accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• Perkboxscheme including salary sacrifice options and retail discounts

Our Values

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.