Multiskill Guest Service Leader | Front Office, F&B & Events

Kew Green Hotels; Caldecote; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Apprenticeships

Staff discounts

Free gym access

Wellbeing support

Job summary

Kew Green Hotels is looking for a proactive Guest Service Manager to lead a multiskilled team and shape the guest experience across Front Office, F&B, and Meetings & Events. You will receive training to confidently lead across all front-facing areas and develop toward Operations or Hotel Manager roles.

You’ll drive service excellence, manage guest feedback, and partner with other departments to ensure seamless operations.

Qualifications

• Experience in a senior guest service role.
• Strong leadership and communication skills.
• Keen to develop across all hotel operations.
• Experience with guest service KPIs.

Responsibilities

• Lead and coach a multiskilled Guest Service team across Front Office, F&B, and Meetings & Events.
• Drive service excellence across every guest interaction from check-in to dining.
• Handle guest feedback and resolve issues quickly.
• Ensure compliance with safety, security and operational standards.
• Monitor KPIs and drive sales opportunities while managing costs and resources.
• Take accountability for guest service function and KPIs as set by Hotel Manager.
• Collaborate with other hotel departments to ensure smooth operations.

Skills

Leadership

Communication

Guest service mindset

Team management

Job description

Kew Green Hotels is looking for a proactive Guest Service Manager to lead a multiskilled team and shape the guest experience across Front Office, F&B, and Meetings & Events. You will receive training to confidently lead across all front-facing areas and develop toward Operations or Hotel Manager roles.

You’ll drive service excellence, manage guest feedback, and partner with other departments to ensure seamless operations.