Multilingual Customer Experience Consultant

Team Jobs - Commercial; Ringwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic customer service agency in the UK is seeking a Multilingual Customer Experience Consultant to deliver exceptional support in German and English. The role involves managing inquiries across calls, emails, and chat while achieving performance goals and improving customer experiences. Candidates should have strong communication skills and a positive attitude in a fast-paced environment.

Qualifications

• Fluency in German and English (written and spoken).
• Excellent telephone manner and strong communication skills.
• Good numeracy and literacy skills.

Responsibilities

• Delivering high-quality support to customers via phone, email, and chat.
• Managing customer inquiries with accuracy and professionalism.
• Achieving individual and team performance goals.

Skills

Fluency in German

Fluency in English

Strong communication skills

Positive attitude

Team spirit

Good numeracy and literacy

Job description

About the Role

We're looking for a Multilingual Customer Experience Consultant who can deliver exceptional service in both German and English across calls, emails, and live chat. You'll be joining a passionate and dynamic customer experience team that supports lottery and gaming customers, helping to create moments that are exciting, engaging, and truly rewarding.

What You'll Be Doing

• Delivering high-quality support to German and English-speaking customers via phone, email, and chat.
• Managing customer enquiries with accuracy, professionalism, and empathy.
• Achieving individual and team performance goals, including customer satisfaction and response time targets.
• Working collaboratively within a motivated and fun team environment.
• Identifying opportunities to improve processes and share ideas for a better customer experience.

About You

We're looking for someone who is passionate about customer service and enjoys solving problems in a fast-paced, evolving environment.

You'll Need

• Fluency in German and English (written and spoken).
• Excellent telephone manner and strong communication skills.
• Good numeracy and literacy.
• Ability to stay calm under pressure and think on your feet.
• Positive attitude, team spirit, and willingness to learn.
• Previous experience in a call centre or customer service environment (desirable but not essential).