Multichannel Logistics & Fulfilment Manager (Hybrid)

Fable England; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Fable England is seeking a Logistics & Fulfilment Manager for a hybrid London-based position with an initial contract period leading into permanent placement. You will manage 3PL and carrier relationships, oversee cost control and service performance across DTC, marketplaces and wholesale in UK, EU and US, ensuring fast, accurate, and cost-effective order fulfilment.

Ideal candidates bring proven ecommerce fulfilment leadership, strong commercial and analytical skills, and experience with

Qualifications

• Proven experience managing 3PL and carrier relationships for ecommerce or multichannel businesses.
• Strong commercial and analytical skills, including cost modelling and contract negotiation.
• Track record of improving service performance and cost to serve.
• International shipping experience (UK, EU, US) including customs and duties.
• Hands-on and pragmatic, comfortable building processes that don't yet exist.

Responsibilities

• Own the 3PL relationship: performance management, SLAs and commercial terms.
• Manage carrier relationships and negotiate rates across UK, EU and US.
• Build clear reporting on cost per order, dispatch and delivery performance, accuracy and returns.
• Drive service quality—delivery speed, order accuracy, returns experience—for a premium brand.
• Improve cost to serve without compromising customer experience.
• Plan and stress-test capacity for peak trading.
• Oversee stock accuracy and allocation across channels.
• Meet marketplace and wholesale compliance requirements (routing, labelling, packaging, delivery windows).

Skills

3PL management

Carrier negotiations

Cost modelling

International shipping

Hands-on pragmatism

Tools

Shopify

WMS

Job description

Fable England is seeking a Logistics & Fulfilment Manager for a hybrid London-based position with an initial contract period leading into permanent placement. You will manage 3PL and carrier relationships, oversee cost control and service performance across DTC, marketplaces and wholesale in UK, EU and US, ensuring fast, accurate, and cost-effective order fulfilment.

Ideal candidates bring proven ecommerce fulfilment leadership, strong commercial and analytical skills, and experience with