Multichannel Guest Support Specialist

Merlin Entertainments; England; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Merlin benefits discounts

On-site discounts

Merlin Magic Pass

Training & development

Job summary

Merlin Entertainments in the United Kingdom is seeking a customer-focused Contact Centre Advisor to handle guest enquiries across phone, email and live chat. You will work to KPIs, delivering exceptional service and turning questions into memorable experiences for visitors.

Training will keep you up to date on products and attractions, with GDPR compliance and data protection at the core. This role suits candidates with hospitality or retail experience who enjoy multi-channel support and working

Qualifications

• Experience in customer service or contact centre environments.
• Clear written and verbal communication skills.
• Organised with ability to handle changing priorities.
• Proficient in contact centre software and MS Office.

Responsibilities

• Respond to guest enquiries via phone, email and live chat promptly.
• Provide information about products and attractions to guests.
• Resolve feedback and complaints to ensure satisfaction.
• Participate in training and stay updated on processes.
• Maintain accurate customer records and adhere to data protection.

Skills

Customer service experience

Strong communication

Time management

MS Office proficiency

Team player

Multichannel support

Tools

Contact Centre software

Microsoft Office Suite

Job description

Merlin Entertainments in the United Kingdom is seeking a customer-focused Contact Centre Advisor to handle guest enquiries across phone, email and live chat. You will work to KPIs, delivering exceptional service and turning questions into memorable experiences for visitors.

Training will keep you up to date on products and attractions, with GDPR compliance and data protection at the core. This role suits candidates with hospitality or retail experience who enjoy multi-channel support and working