Multichannel Customer Advisor — Service Excellence

SES Water; Redhill; On-site; GBP 23,000 - 28,000; Full time

Job summary

A local water company based in Redhill is seeking a passionate Customer Service Advisor to ensure first-class service for customers. This role involves resolving inquiries, collaborating with colleagues, and providing exceptional support to those in need. The ideal candidate will be self-motivated, detailed, and able to thrive under pressure. Offering diverse responsibilities and a positive work culture focused on innovation, this position is perfect for someone eager to make an impact in customer service.

Benefits

Generous salary

Group personal pension plan

Life assurance

Financial education support

Perkbox benefits

Car Share & Cycle to Work schemes

25 days of annual leave

Service and MOT discounts

Paid volunteering day

Comprehensive training

Qualifications

• Experience working in a customer service role.
• Ability to maintain composure under pressure.
• Self-motivated with attention to detail.

Responsibilities

• Handle customer inquiries efficiently.
• Collaborate effectively with team members.
• Provide top-notch service via multiple channels.
• Identify and support financially challenged customers.
• Promote continuous improvement practices.

Skills

Clear and concise writing

Good listening

Verbal communication

Team player

Flexibility

Prioritization skills

Effective decision-making

Customer service improvement

Keyboard skills

Ability to work under pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A local water company based in Redhill is seeking a passionate Customer Service Advisor to ensure first-class service for customers. This role involves resolving inquiries, collaborating with colleagues, and providing exceptional support to those in need. The ideal candidate will be self-motivated, detailed, and able to thrive under pressure. Offering diverse responsibilities and a positive work culture focused on innovation, this position is perfect for someone eager to make an impact in customer service.