Multi Trader

bpha; Bedford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A property management company in Bedford is seeking a multi-discipline trade operative responsible for delivering high-quality repair tasks in customers’ homes. The ideal candidate will have strong trade skills, a commitment to customer service excellence, and qualifications in construction. This role emphasizes effective communication, teamwork, and adherence to safety standards.

Qualifications

• Strong commitment to customer service excellence.
• Broad trade and construction experience.
• Sound knowledge of health and safety practices.

Responsibilities

• Deliver a wide range of repair tasks to a high standard.
• Provide excellent customer service and ensure positive outcomes.
• Adhere to all SHEQ policies and safe working practices.

Skills

Customer service excellence

Time management

Communication skills

Problem-solving

Attention to detail

Education

GCSEs or equivalent

NVQ Level 2 or higher in a construction trade

Tools

Handheld devices

Job description

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Responsible for the delivery and completion of repairs within customers’ homes and empty homes (voids). As a multi-discipline trade operative, the role includes carpentry, plumbing, plastering, tiling, decorating, bricklaying, window & door repairs, groundworks, and fencing.

The role demands professionalism, empathy, adaptability, and a commitment to high-quality service and customer satisfaction.

Key Responsibilities

Deliver a wide range of repair tasks to a high standard.

Provide excellent customer service and ensure positive outcomes.

Adhere to all SHEQ policies, procedures, and safe working practices.

Communicate effectively with supervisors, colleagues, and customers.

Attend training, toolbox talks, and appraisals.

Ensure company property and equipment are well-maintained.

Maximise first-time fix rates and productivity.

Contribute to continuous improvement and team collaboration.

Key Performance Indicators (KPIs)

Compliance with SHEQ standards and training requirements.

High customer satisfaction scores and low complaint rates.

First-time fix rate and productivity metrics.

Quality of workmanship and post-inspection results.

Efficient use of materials and van stock.

Accurate and timely job reporting.

Person Specification

Strong commitment to customer service excellence.

Organised, self-motivated, and able to manage time effectively.

Good communication and problem-solving skills.

High attention to detail and quality.

Basic IT literacy for using handheld devices and job systems.

Broad trade and construction experience.

Sound knowledge of health and safety practices.

Experience working under time constraints.

Willingness to learn new construction skills and develop within the role.

Experience working in occupied homes.

Familiarity with NHF schedule of rates.

Training in handling non-licensed asbestos.

Qualifications

GCSEs or equivalent.

NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills.

Full clean driving licence.

Desirable Qualifications

CSCS Card.

First Aid Training.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.