Multi-task Reception Team Member

IBIS; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known hotel chain in the City of London is seeking a Reception Agent to provide exceptional service to guests from check-in to departure. The ideal candidate will have a service-focused personality and experience in customer service. Fluency in English is essential, and knowledge of Opera or related systems is a plus. Join us to contribute to creating memorable guest experiences and develop your career in hospitality.

Benefits

Employee benefit card for discounted rates

Learning programs

Opportunity for career advancement

Corporate Social Responsibility activities

Qualifications

• Experience in customer service roles is an asset.
• Ability to provide exceptional guest service.

Responsibilities

• Greet, check-in, and respond to guest requests.
• Promote hotel facilities and enhance guest experience.

Skills

Service focused personality

Fluency in English

Additional languages

Tools

Opera

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reception Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Service focused personality is essential
• experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English
• additional languages are a plus

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.