Multi-Skilled Technician London, UK

Merlin Entertainments; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Merlin Annual Passes

Merlin Magic Pass

Holiday entitlement (28+ days)

Company bonus

Private pension

Staff discount LEGO

On-site retail & restaurants discount

Training & development

Job summary

Merlin Entertainments is seeking a Multi-Skilled Technician to join the London Dungeon and Shrek's Adventure teams. This permanent, salaried role covers planned and reactive maintenance of rides, AV equipment, and building services to keep experiences safe and reliable.

You'll diagnose faults, carry out inspections and work with contracted engineers in a fast-paced, customer-focused environment. This hands-on role offers training and development within a renowned leisure group.

Qualifications

• Experience in attractions, leisure or similar engineering environment.
• Planned preventative maintenance and reactive repairs experience.
• Fault diagnosis on mechanical, electrical, ride or AV systems.
• Customer-focused, operational environment experience.
• CMMS experience desirable.

Responsibilities

• Carry out planned preventive and reactive maintenance across ride systems, AV equipment, building services and related infrastructure.
• Diagnose faults and perform repairs to minimise downtime.
• Complete routine inspections per schedules and manufacturer requirements.
• Adhere to safety procedures, permits to work and statutory requirements.
• Maintain accurate records and asset histories in the CMMS.
• Assist with installations, upgrades and improvement projects.
• Collaborate with contractors and engineers during inspections.
• Ensure tools and workshop areas are kept safe and organized.

Skills

Maintenance experience

CMMS experience

Electrical & mechanical

Customer-focused

Education

NVQ Level 3

Electrical/Mechanical qualification

IOSH (Desirable)

Tools

CMMS

Job description

What you'll bring to the team

Multi-Skilled Technician

Location: London Dungeon & Shrek's Adventure

Hours: 40 hours per week

Contract:Permanent - Salaried

Help keep the experiences our guests love running safely, reliably and at their best.

As a Technician, you'll be part of the Technical Team working behind the scenes to keep our rides, AV equipment, building services and supporting infrastructure operating safely and efficiently.

From planned maintenance and inspections to diagnosing faults and getting equipment back up and running, you'll play an important part in keeping our attractions, at London Dungeons and Shrek's Adventure, available for our guests. You'll combine hands-on technical expertise with a strong focus on safety, compliance and continuous improvement.

It's a practical, varied role where teamwork matters and no two days need look quite the same.

What you'll be doing

• Carry out planned preventative and reactive maintenance across ride systems, AV equipment, building services and associated infrastructure.
• Diagnose faults, complete repairs and safely get equipment back into operation, helping to minimise downtime.
• Complete daily, weekly, monthly and statutory inspections in line with maintenance schedules and manufacturer requirements.
• Put safety first, ensuring work meets company procedures, risk assessments, permits to work and statutory requirements.
• Respond promptly to technical issues and operational breakdowns to help keep our attractions running.
• Keep accurate maintenance records, work orders, inspection reports and asset histories through the CMMS.
• Get involved in equipment installations, modifications, upgrades and continuous improvement projects.
• Work alongside contractors and specialist engineers during maintenance and statutory inspections.
• Look after tools, equipment, spare parts and workshop areas, keeping everything safe, organised and ready to go.
• Play an active part in our safety culture by spotting hazards, reporting defects and suggesting ways we can improve.
• Take part in the out-of-hours support rota where required.

Qualifications & Experience

Experience

• Experience within the attractions, leisure, entertainment, facilities management, manufacturing, or similar engineering environment.
• Experience carrying out planned preventative maintenance and reactive repairs.
• Fault diagnosis on mechanical, electrical, ride, or audio-visual systems.
• Experience working in a customer-focused, operational environment.
• Experience using Computerised Maintenance Management Systems (CMMS) is desirable.

Qualifications

• Relevant engineering qualification (NVQ Level 3, Apprenticeship, City & Guilds, BTEC, or equivalent).
• Electrical or mechanical engineering qualification preferred.
• IOSH Working Safely (desirable).

Benefits

• 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a years service
• 28 days holiday, raising to 30 after a year and then an additional day every year to 33 days.
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more...

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Competitive