Multi-skilled Technician - Joiner

The Guinness Partnership; Swindon; On-site; GBP 28,000 - 35,000; Full time

Job summary

A community-focused housing organization seeks a Multi Skilled Joiner to support responsive repairs in Swindon. This full-time position requires excellent customer service skills, joinery expertise, and basic plumbing knowledge. Candidates must be able to perform out-of-hours callouts and have a full UK driving licence. Apply with a CV, and proof of qualifications will be requested.

Qualifications

• Experience working in a customer-focused environment.
• Ability to undertake out-of-hours call-out duties on a rota basis.
• Proven methodical and target-driven work approach.

Responsibilities

• Deliver high standards of work relevant to the primary trade.
• Carry out secondary trade activities within acceptable quality standards.
• Assess risks prior to carrying out work and ensure safety.

Skills

Customer service skills

Joinery

Basic plumbing

Health and Safety awareness

Education

NVQ / City & Guilds Trade Qualification

Job description

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live.

About the role

We are looking for a Multi Skilled Joiner to support with the delivery of responsive repairs in Swindon and the surrounding area. The successful candidate will have excellent customer service skills and the drive to make things possible. This is a full-time, permanent vacancy, working 39 hours per week, and there is a requirement to cover out-of-hours callout on a rota basis, which offers an additional payment.

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Joiner, but you will also have basic plumbing experience and great customer service skills with a willingness to go the extra mile to get the job done.

The successful candidate will live near Swindon to be able to reach our customer locations in a timely manner. You must have a full UK driving licence, and there is a requirement for a basic DBS check, which will be paid for by The Guinness Partnership.

Key Responsibilities

• Deliver high standards of work, relevant to the primary trade.
• Carry out secondary trade activities within acceptable quality standards, to support Guinness’s KPIs for a first-time fix.
• Undertake damp & mould cleaning when required.
• Contribute to the delivery of a great customer service and the achievement of operational KPIs.
• Assess risks prior to carrying out work and take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.

Essential Criteria

• You will hold a NVQ / City & Guilds Trade Qualification or equivalent recognised competency in the required trade.
• You will be able to undertake out of hours call out duties on a rota basis.
• Experience of working in a customer focused environment and ideally within the social housing sector, where you have delivered a great service.
• Proven ability to work methodically, achieve targets, follow agreed procedures and accurately record information.
• Ability to work with minimal supervision, demonstrating organisational and time management skills.
• Ability to carry out physical tasks and apply products that remove and treat damp and mould, in accordance with Health and Safety guidelines.
• Ability to operate safely, considering any environmental circumstances and possible risks.

Please note: You will be asked to provide proof of essential qualifications.

If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership.