Multi-Skilled Operational Partner

John Lewis Partnership; Wembley; On-site; GBP 22,000 - 26,000; Full time

Job summary

John Lewis Partnership is seeking a warehouse operative to support multiple channels by handling incoming and outgoing stock at Wembley. You will unload, load, record deliveries, move stock and assemble orders while maintaining safety and accuracy.

The role involves heavy lifting and a 37.5-hour week from Monday to Friday, 10:00–18:00. As part of a large, employee-owned business, you’ll join a culture focused on service, teamwork and continuous improvement.

Qualifications

• Clear communication with customers and colleagues (verbal and written).
• Proficient with Google Workspace tools and basic computer tasks.

Responsibilities

• Unload and load stock safely and accurately record deliveries.
• Move stock within the warehouse to support orders and deliveries.
• Ensure stock is presented in good condition for customers.
• Promote safe working practices and health & safety responsibilities.

Skills

Communication skills

Google Suite

Job description

About the role

You will be responsible for ensuring the warehouse supports all the Partnership channels by handling stock coming in and being sent out of the warehouse. Performing tasks of unloading and loading stock, accurately recording deliveries into the warehouse, moving stock around the warehouse and collecting stock for deliveries. All these tasks are to be performed in a safe manner with an awareness of individual responsibility for health and safety at all times. Please note that this role involves heavy lifting.

Key Responsibilities

• Taking ownership for stock presentation received through the supply chain to ensure products reach our customers in perfect condition.
• Consistently promote and deliver outstanding customer service.
• Looking for opportunities to reduce wastage and therefore protect our profits.
• Promoting and sharing continuous improvement opportunities within the Customer Delivery Hub.
• Demonstrating a clean, tidy and safe working environment and adhering to legal compliance.

Essential skills/experience you’ll need

• Communication skills - including telephone skills, verbal and written.
• Understanding of Google Suite/Programmes.

Desirable skills/experience you may have

• Category B manual UK driving licence (no more than 6 points).
• Previous Warehousing experience.
• Previous Customer Service experience.

Full time position, working 37.5 hours per week, Monday to Friday 10:00-18:00

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis & Partners, and Waitrose & Partners. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.