Multi-Skilled Facilities Assistant - Zero Hours

SWFT Clinical Services Ltd; Metropolitan Borough of Solihull; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

6 month probationary period

Company pension scheme

Employee Assistance Programme

Job summary

SWFT Clinical Services Ltd operates Cafe Lomas at Stratford Hospital, delivering high-quality food service to patients, staff and visitors. The role involves preparing and serving food and beverages, cash handling, stock control and maintaining a clean, safe kitchen and dining areas.

You may also support patient feeding and domestic tasks as needed. The post requires friendly, proactive team players with good communication, HACCP awareness, knowledge of allergens and a commitment to safety.

Qualifications

• Customer service experience face to face and via the telephone.

Responsibilities

• Prepare and serve food and beverages for patients, visitors and staff in the Cafe Lomas.
• Cash handling using EPOS till and card machine, ordering and receiving supplies and retail stock.
• Follow HACCP monitoring and cleaning schedules to ensure a safe kitchen and front of house.
• Maintain stock rotation and security of stock.
• Assist with patient feeding and domestic tasks as required.
• Oversee volunteers and report injuries or incidents to the Cafe Lomas Coordinator.
• Deal with allergens and special dietary requirements and communicate them clearly.

Skills

Interpersonal skills

Till/coffee machine operation

Cooking/baking

HACCP knowledge

Allergen awareness

Team player

Education

NVQ Catering

Health & Safety knowledge

Nutrition and allergens knowledge

Tools

EPOS Till System

Job description

Multi-Skilled Facilities Assistant - Zero Hours

For your information sponsorship for this role is not available.

A position has become available working in our Cafe Lomas within Stratford Hospital on Zero Hours, with the possible need to work on our ward doing patient feeding and helping with domestic cleaning duties.

The successful applicant will help prepare and sell food and drinks for patients, visitors and staff. They will need to deliver a high-quality catering service , maintaining a clean and safe environment in accordance with the specification.

Main duties of the job

Cafe Lomas is a healthy living, community-focused food and drink provider situated in Building One Stratford Hospital.

The post holder will prepare and sell food and beverage items for patients, visitors and staff in our retail area of Cafe Lomas.

To provide a high-quality catering service both in the Cafe and patient feeding and domestic service, maintaining a clean and safe environment in accordance with the specification.

About us

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.

There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

Job responsibilities

Main duties will be undertaken within the Cafe Lomas but due to the needs of the service you may be required to work within the domestics and/or patient feeding

Working with the team to ensure the smooth and successful day to day running of Cafe Lomas

Preparation of menu items in readiness of service times.

Freshly prepare and serve food to order.

Support the Cafe Lomas Coordinator and team with day-to-day administration including: cash handling using an EPOS till and card machine, ordering and receiving supplies and retail stock.

To follow the monitoring systems as detailed in the HACCP.

To ensure good stock rotation and the security of said stock.

To adhere to the cleaning schedule and to ensure clean as you go rules are followed, ensuring the kitchen and front of house are always clean and tidy.

To report discovered defects within the Cafe Lomas area.

Use of equipment including the electronic cash register and coffee barrister machine, adhering to training given and standing financial instructions.

To provide a polite and courteous service and always be aware of the customers needs and special requirements such as allergens.

To monitor and collate customer requests and feedback using the documentation as instructed.

Oversee the work of volunteers, delegating tasks as appropriate.

To report any injury or accident to self or others to the Cafe Lomas Coordinator.

To be aware of the conditions associated with a working kitchen, physical, hot and exposed to dirt, dust and noise. Always wearing PPE.

Ensure all work procedures are in line with the good practice of The South Warwickshire NHS Trust and data protection rules are adhered to.

To adhere to all Trust policy, Food Hygiene Policy and associated codes of practice and Food Hygiene legislation.

food preparation area ensuring patient meals are made ready and collated together in readiness for transport to the wards. Required to manoeuvre and transport trollies of food products and lift large, heavy boxes of food products. Staff will be exposed to cold temperatures when retrieving food products from fridges and freezers.

We will give you full training, so experience is not necessary. What we do want is individuals who will demonstrate excellent service and understand how important their role is in contributing to a patient receiving an excellent experience in hospital.

Cleaning

You will be using a variety of cleaning materials; you will also be required to manoeuvre trollies containing cleaning equipment as well as mechanical cleaning equipment. Cleaners maintain the standards of cleanliness and hygiene expected by our client at the Hospital.

To maintain clean and safe equipment in accordance with the specification and to be responsive to service needs as they arrive.

These duties will be carried out both in patient, and non-patient environments and may also entail specialised cleaning tasks.

To be responsive to service needs as they arise and to constantly seek to improve the productivity and quality of the service.

All work must be undertaken in line with health, safety, security and Company and Trust policies and procedures, including infection control.

The post holder may work in an environment where they could be exposed to sensitive circumstances.

Knowledge skills and experience required

Customer service experience face to face and via the telephone.

Ability to communicate effectively within a team.

Ability to monitor and collate data efficiently.

Experience of keeping accurate records for audit on orders, deliveries, cleaning, food hygiene related systems and food waste.

Knowledge of food hygiene measured by the Level 2 in food hygiene plus ongoing refresher training.

Health & Safety at work.

Knowledge of COSHH.

Epos Till System.

Awareness of food allergies and dietary requirements and able to confidently access this information.

A genuine interest in food and nutrition and working in a busy community setting.

Ability to bake and sound knowledge of cooking procedures.

Measurable Result areas:

To ensure compliance with all Company policies, procedures and statutory regulations including human resources, site rules, Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your workplace.

Communications and Working Relationships:

Close working relationships with SWFT Clinical Services.

All levels of staff, patients and visitors.

Person Specification

Qualifications

• Health and Safety
• Nutrition and allergen knowledge
• NVQ Catering

Experience

• Previous experience of simple food and drink preparation and service
• Knowledge of Health and Safety and COSHH
• Ability to work independently and managing appropriate work load
• Knowledge of HACCP
• Experience working with Volunteer
• Baking experience preferably in retail

Skills

• Evidence of excellent interpersonal skills, to communicate effectively with staff, patients and all visitors to The HWBC and Stratford Hospital
• Ability to use equipment associated to a Catering/retail environment i:e till and coffee machine

Personal Qualities

• Professional and enthusiastic manner.
• Flexible in working in a diverse community, accommodating of the challenging, demanding and busy environment
• Adaptability, flexibility and ability to multi-task.
• Ability to manage own workload and time
• Self-motivated.
• Team player

Other

• Display a flexible approach to work and the ability to cope with changes in environment and new technology
• Able to work under pressure and to deadlines
• Keen to develop personal skills
• Numerate and able to collate information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.