Multi-Site Store Manager - Sussex (Full-time)

Pandora; Brighton; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading global jewelry brand in Brighton seeks a proactive multi-site Store Manager. This role requires inspiring teams, driving sales, and ensuring exemplary customer service. Ideal candidates have a proven retail background, strong leadership skills, and a passion for luxury jewelry. Competitive salary, bonuses, and unique benefits are offered, along with opportunities for career progression.

Benefits

Highly competitive salary

Monthly bonus of 10%

Generous employee discount

Annual jewellery uniform allowance

Access to online benefits platform

Free health and wellbeing support

Qualifications

• Prior experience with a leading brand or desirable consumer product retailing is preferred.
• Strong ability to apply company core values of dreaming, daring, caring, and delivering.

Responsibilities

• Support and motivate in-store teams to achieve targets.
• Educate and influence stores for successful commercial execution.
• Train to become a Pandora product expert.

Skills

Proven experience in driving sales and profitability in store

Passion for driving a culture of exemplary customer service

Strong communication skills

Ability to be adaptable and flexible

Positive, can-do attitude

Job description

Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!

We are currently seeking a pro‑active, results driven multi‑site store manager to join our team in Sussex. If you thrive on taking the lead on retail operations, inspiring high performing teams to beat their targets and provide a world‑class service, then we'd love to have you join us!

In the UK, we are very proud to have been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

The role

Store managers are our brand ambassadors and responsible for the store’s overall commercial success. You will be responsible for managing assistant managers and a team of supervisors and sales assistants and support them in creating special memories for our customers.

What to expect from the role

• Support and motivate in‑store teams on a day‑to‑day basis to achieve the store’s targets by identifying and maximising on opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service
• Having a strong retail floor presence, educating and influencing the stores, as well as ensuring back‑of‑house activities enable the store’s successful commercial execution
• You will be trained thoroughly in our hand‑crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession

The successful candidate

Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in‑store experience.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a store manager or currently a senior assistant manager looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.

An ideal candidate will have:

• Proven experience in driving sales and profitability in store
• A passion for driving a culture of exemplary customer service
• An ability to understand the importance of Pandora’s local and global business strategy, and can translate this into the delivery of store, regional and division KPIs
• Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities are identified
• Strong communication skills in order to establish and coach a high performing team
• The ability to be adaptable and flexible to changing business needs
• A positive, can‑do attitude with a contagious enthusiasm for Pandora product and core values
• A well‑presented appearance with a taste for desirable products and a passion for retail

Why work with us?

O ur people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

• A highly competitive salary
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
• A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
• Generous employee discount
• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
• Parties, incentives and gifts throughout the year

If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity‑related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high‑quality materials. Each piece is created to inspire self‑expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.