Multi Site Retail Manager in West Midlands

Energy Jobline ZR; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food service company is seeking a Multi-Site Manager to oversee operations across multiple locations in the West Midlands. The role requires strong leadership to drive performance, ensure customer satisfaction, and foster team development. Ideal candidates will have experience in high-volume operations and a passion for creating great customer experiences. Competitive salary and benefits included.

Benefits

Competitive salary + performance-related bonus

Pension & life assurance

Company discounts and perks platform

Free doughnuts

Hot drinks

Access to 24/7 GP service

Qualifications

• Experience in high-volume operations, ideally in retail or hospitality.
• Track record of sales and profitability in multi-site management.
• Strong skills in motivating and developing teams.

Responsibilities

• Lead and develop teams to achieve performance.
• Drive commercial results through cost control and planning.
• Create memorable customer experiences.

Skills

Leadership

Sales driving

Motivational coaching

Organizational skills

Customer service

Job description

Overview

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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Multi-Site Manager – Krispy Kreme UK

Location: West Midlands (Birmingham New Street Station, Birmingham Selfridges. Birmingham Bullring. Merry Hill. Merry Hill Box Store, Telford & Solihull)

Reports to: Head of Region

Contract: 40 Hours P/W, Full-time, Permanent

Where Sweet Leadership Meets Serious Impact

We make more than just doughnuts; we create moments of joy that brighten people’s days. Our stores are vibrant, feel-good spaces designed for ease, enjoyment, and connection.

We’re looking for a Multi-Site Manager to keep the smiles (and glaze) flowing across multiple locations within the West Midlands.

If you’re a people focused, experienced manager from retail, hospitality, or QSR, this is your chance to take your career from great… to glazed greatness.

Your Mission

As a Krispy Kreme Multi-Site Manager, you’ll bring energy, structure, and sparkle to every store in your patch. You’ll be the heartbeat of your teams; leading, inspiring, and empowering Shift Leaders and Team Members to deliver an unforgettable customer experience every single day.

Responsibilities

• Lead and develop your teams by coaching and motivating them to be their best.
• Drive performance across multiple shops by owning KPIs, profit, and brand standards.
• Deliver commercial results through strong scheduling, cost control, and smart planning.
• Foster a culture where people feel valued, supported, and inspired to grow.
• Champion customer happiness by creating feel good experiences that keep guests coming back for more.
• Ensure every shop looks its best, runs safely, and lives up to the Krispy Kreme brand.

What You’ll Bring

• You’ve led multi-site or high-volume operations before; maybe in coffee, QSR, convenience, or retail and you know how to blend commercial savvy with people leadership.
• A track record of driving sales and profitability across multiple locations or a singular large operation
• A natural ability to motivate, coach, and grow high-performing teams.
• Strong organisational and analytical skills; you know your way around a P&L.
• A passion for outstanding customer experience
• You’ll bring energy, positivity, and resilience; because leading across sites means every day’s a little different.

Why You’ll Love Being a Krispy Kremer

Sweet Rewards

• Competitive salary + performance related bonus
• Pension & life assurance
• Company discounts and perks platform

Perks on Perks

• Free doughnuts while you’re working (and a box to take home for special occasions)
• Hot drinks to fuel your day
• Access to WeCare & Grocery Aid which offers a 24/7 GP service, mental health support, fitness inspiration, and financial wellbeing support for you and your family

Culture That’s Full of Flavour

At Krispy Kreme, we’re a mix of personalities from foodies, gym-goers, gamers, bookworms, and beyond. Whoever you are, you’ll find your fit here. We celebrate individuality, teamwork, and joy… because life’s too short not to smile.

Ready to Roll?

If you’re a dynamic multi-site leader who thrives on people, performance, and positivity, then this is your chance to make your mark with one of the UK’s most loved brands.

Doughnut wait…. apply today!

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.