Multi-Site Cleaning Area Manager — SLA-Driven Ops Leader

Mitie Group plc.; Hastings; On-site; GBP 30,000 - 40,000; Full time

Job summary

A facilities management company is seeking a Cleaning Area Manager to oversee service delivery and ensure compliance with cleaning specifications in Hastings and surrounding areas. The successful candidate will manage client relationships, monitor performance, and ensure adherence to safety regulations. A background in cleaning management and excellent customer service skills are essential. Additional benefits include access to a virtual GP and financial wellbeing support.

Benefits

Access to a virtual GP

Financial wellbeing support

Flexible lifestyle benefits

Qualifications

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence.
• IOSH Health & Safety qualification is desirable.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies.

Skills

Management experience in soft services/cleaning

Customer service skills

Organisational skills

IT literacy

Education

IOSH Health & Safety qualification

Tools

Microsoft Office

Job description

A facilities management company is seeking a Cleaning Area Manager to oversee service delivery and ensure compliance with cleaning specifications in Hastings and surrounding areas. The successful candidate will manage client relationships, monitor performance, and ensure adherence to safety regulations. A background in cleaning management and excellent customer service skills are essential. Additional benefits include access to a virtual GP and financial wellbeing support.