Multi-site Catering Lead

COREcruitment; City Of London; On-site; GBP 60,000; Full time

Job summary

A leading catering recruitment firm is seeking a Multi-site Catering Lead in London. This role is crucial for maintaining high service standards across multiple venues. You will lead and develop hospitality supervisors, manage vendor relations, and ensure compliance with quality expectations. The ideal candidate has strong leadership and communication skills, along with experience in multi-site operations. This role offers a competitive salary of £60k plus package.

Qualifications

• Experience managing multi-site café or hospitality operations.
• Knowledge of health & safety practices.
• Financial analysis capability.

Responsibilities

• Lead, coach, and support hospitality supervisors and direct reports.
• Serve as the main contact for third-party operators and partners.
• Conduct regular site visits to ensure consistent service standards.

Skills

Communication skills

Relationship building

Customer service

Team leadership

Conflict resolution

Organisational skills

Tools

Microsoft Office

CRM systems

EPOS systems

Job description

Multi-site Catering Lead – London - £60k + package

This role acts as the central link between café operators, hospitality partners, and internal teams. You will oversee day-to-day hospitality functions, manage vendor relationships, and support the delivery of a refreshed hospitality strategy.

Key Responsibilities

• Lead, coach, and support hospitality supervisors and direct reports.
• Serve as the main contact for third-party operators and partners.
• Conduct regular site visits to ensure consistent service standards.
• Ensure all operators follow agreed guidelines and quality expectations.
• Lead negotiations for new and existing contracts in collaboration with internal teams.
• Track operator KPIs including revenue share, financial compliance, sustainability targets, customer feedback, menu quality, staffing levels, and health & safety standards.
• Implement the rollout of specialty coffee and food services across the portfolio.
• Review café financial performance and attend monthly finance and credit control meetings.
• Oversee site-specific operator selection, café refurbishments, and new installations.

Ideal Multi-site Catering Lead

• Strong communication, relationship-building, and customer service skills.
• Experience managing multi-site café or hospitality operations.
• Competence with Microsoft Office, CRM and EPOS systems.
• Ability to lead teams, resolve conflict, and work independently.
• Knowledge of health & safety practices.
• Financial analysis capability.
• Experience identifying cost-saving opportunities.
• Highly organised, proactive, and able to work to deadlines.
• Confident working both independently and collaboratively.