Multi Services Assistant

Williams Lea; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading business support services provider in Leeds seeks a Multi Services Assistant Relief Team Worker for flexible shifts. Responsibilities include answering client queries, organizing hospitality services, and handling administrative tasks with outstanding customer service. Applicants should be professional and effective communicators with a keen attention to detail. The position offers competitive pay and a supportive work environment.

Benefits

25 days holiday pay plus bank holidays

Referral Scheme

Access to internal job opportunities

Access to internal training suite

Qualifications

• Ability to interact with diverse clientele.
• Professional manner and appearance.
• Quick learner and multitask efficiently.

Responsibilities

• Answer client queries efficiently.
• Assist with hospitality services.
• Organize digital and physical files.
• Handle mail services effectively.
• Foster positive client relationships.

Skills

Outstanding customer service skills

Computer literate

Effective communicator

Attention to detail

Teamwork

Tools

MS Office

Job description

Multi Services Assistant Relief Team Worker (Zero Hours Contract)

Hourly Pay : 12.24 per hour plus holiday pay

Location : Leeds

Contract : Zero hours contract

Shifts : Days

Work model : Fully onsite

Williams Lea seeks a Multi Services Assistant to join us within our relief team!

Williams Lea is the leading global provider of skilled technology‑enabled business‑critical support services with long‑term trusted relationships with blue‑chip clients across investment banks, law firms and professional services firms. Williams Lea employees nearly 7,000 people worldwide who provide efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best‑cost company offshore locations.

Purpose of role

Our relief team offers a flexible solution to Williams Lea often working on critical projects on client sites. As a Relief Team Assistant you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom sometimes at short notice.

Your role will be varied depending on the needs of the individual client sites; however core tasks can include welcoming clients and visitors to the office, organising and preparing hospitality, offering administrative support to the firm, reprographics and data related tasks. Every task which is undertaken must be delivered with an exceptional customer service approach.

Key responsibilities

Front of House and Reception

• Efficiently and promptly answer client queries.
• Adhere to all Williams Lea policies and procedures.
• Interact courteously with clients and visitors following company protocols.
• Maintain a professional and welcoming front desk presence.

Hospitality

• Assist with hospitality services such as guest reception and refreshments.
• Ensure a positive experience for clients and visitors.

Filing Archive and Document Management

• Organise and maintain physical and digital files.
• Follow established procedures for document management.
• Retrieve and archive documents as needed.

Reprographics

• Assist with photocopying, printing and other reprographic tasks.
• Ensure accurate reproduction of documents.

Mail Services

• Handle incoming and outgoing mail efficiently.
• Sort, distribute and process mail according to company guidelines.

General Administrative Duties

• Assist with administrative tasks as required.
• Collaborate with colleagues to meet service levels.
• Maintain a responsive and adaptable approach.

Client Relationship Management

• Recognise and understand client needs and translate client requirements into responsive services.
• Foster positive relationships between Williams Lea and clients.

Personal attributes

• Outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels.
• Well presented with a professional manner.
• Computer literate with good knowledge of all MS packages.
• Quick learner.
• Effective communicator at all levels both written and oral.
• Hands on team worker.
• Attention to detail, ability to retain high levels of concentration.
• Will be able to deal with urgent tasks in a timely and effective manner; multitasking is important for this position.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well‑being we offer a comprehensive benefits package including but not limited to:

• 25 days holiday pay plus bank holidays (dependent on hours worked)
• Referral Scheme
• Access to all Williams Lea internal job opportunities
• Access to Learning Lounge and our internal training suite

You will also have an opportunity to work for a global employer who is dedicated to offering all its employees an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us (we do not accept applications to this email address).

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Employment Type : Part‑Time

Experience : years

Vacancy : 1