Multi-Product Claims Handler - Hybrid & Customer Focused

Tesco Insurance; Newcastle upon Tyne; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading insurance provider based in Newcastle upon Tyne is looking for enthusiastic Multi-Product Claims Handlers to support customers with their home and motor insurance claims. You will guide customers from the notification of loss to resolution, ensuring adherence to quality standards in every interaction. This role offers a competitive salary starting from £25,000 along with benefits including holiday allowance, virtual GP services, and a pension scheme. A commitment to inclusivity and flexibility will be valued in this team-oriented environment.

Benefits

10% discount with Clubcard

Free Virtual GP service

7.2 weeks holiday

Enhanced maternity and paternity leave

Pension matching up to 7.5%

Qualifications

• Strong communication skills and at least 6 months of proven customer service experience.
• Good attention to detail and a commitment to quality.
• Ability to work independently and as part of a team.
• Previous home product and claims handling experience is desirable but not essential – training will be provided.

Responsibilities

• Gather and record accurate information to progress claims efficiently.
• Keep customers updated and manage their expectations throughout.
• Deliver high-quality customer service, ensuring empathy and professionalism in every interaction.
• Collaborate with internal teams to resolve claims efficiently and compliantly.

Skills

Strong communication skills

Customer service experience

Attention to detail

Ability to work independently

Job description

A leading insurance provider based in Newcastle upon Tyne is looking for enthusiastic Multi-Product Claims Handlers to support customers with their home and motor insurance claims. You will guide customers from the notification of loss to resolution, ensuring adherence to quality standards in every interaction. This role offers a competitive salary starting from £25,000 along with benefits including holiday allowance, virtual GP services, and a pension scheme. A commitment to inclusivity and flexibility will be valued in this team-oriented environment.