Multi-Modal Account Manager - Freight

Elite Employment Solutions Limited; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A growing logistics company in Manchester is seeking an experienced Multi-Modal Account Manager to oversee end-to-end client requirements across air, ocean, road, and rail freight. The ideal candidate will manage shipments, liaise with carriers, and build strong client relationships. This hands-on role offers career development and entries within a supportive team environment.

Benefits

Career development opportunities

Collaborative team culture

Varied portfolio of accounts

Qualifications

• Extensive experience in managing end-to-end freight operations.
• Strong attention to detail in documentation and compliance.
• Ability to identify growth opportunities in accounts.

Responsibilities

• Manage the full import/export and cross-trade cycle across all modes.
• Quote and follow up with clients to secure bookings.
• Prepare and process customs documentation.
• Build and maintain strong client relationships.
• Ensure KPI targets are achieved.

Skills

Operational experience in multimodal freight forwarding

Knowledge of customs processes

Organisational skills

Commercial awareness

IT literate (MS Office; CargoWise experience)

Job description

PLEASE DO NOT APPLY IF YOU DO NOT HAVE MULTI MODEL EXPERIENCE WITHIN FREIGHT - YOUR APPLICATION WILL BE REJECTED

Are you an experienced freight forwarder with strong multi-modal operations knowledge? We’re looking for a Multi-Modal Account Manager to join our team and take ownership of managing end-to-end client requirements across air, ocean, road, and rail freight.

This is a hands‑on operations role where you’ll be responsible for managing the full shipment cycle, from quoting and booking through to customs, delivery, and invoicing. You’ll also play a key role in building strong customer relationships and identifying opportunities for growth.

What You’ll Be Doing

• Manage the full import / export and cross‑trade cycle across all modes.
• Quote and follow up with clients to secure bookings.
• Liaise with carriers, agents, and customers to ensure smooth operations.
• Prepare and process customs documentation in line with compliance requirements.
• Build and maintain strong client relationships through regular contact and visits.
• Accurately cost, invoice, and ensure KPI targets are achieved.
• Support continuous improvement in processes and service delivery.

What We’re Looking For

• Solid operational experience in multimodal freight forwarding.
• Strong knowledge of customs processes and industry regulations.
• Commercial awareness with the ability to spot opportunities for account growth.
• Excellent organisational skills and attention to detail.
• A proactive, positive approach and strong team player mindset.
• IT literate (MS Office; CargoWise experience desirable).

What’s In It For You

• Join a supportive and collaborative team culture.
• Opportunity to manage a varied portfolio of accounts.
• Exposure across all modes of transport.
• Career development and training opportunities.

Please apply if you have the experience, or email your CV directly to [e-mail].