Multi-Channel Customer Service Advisor (Part-Time)

Wiltshire College & University Centre; Sunderland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A renowned educational institution in Sunderland is seeking a Customer Service Advisor – Contact Centre to join their team. The role involves providing exceptional service as the first point of contact for students and families, handling inquiries via multiple channels, and supporting applications and enrollments. The ideal candidate should possess strong communication skills and a positive, customer-focused attitude. This part-time position offers competitive benefits, including generous leave and pension options.

Benefits

Competitive salary

30 days annual leave plus bank holidays

Automatic enrolment into the Local Government Pension Scheme

Access to Employee Assistance Programme (EAP)

Discounts with a variety of retailers

Free onsite car parking

Qualifications

• Strong communication skills essential.
• Ability to multitask in a fast-paced environment required.
• Must have a customer-focused attitude.

Responsibilities

• Provide exceptional service to students and families.
• Handle course information and general inquiries via multiple channels.
• Support applications and assistance with student enrolments.

Skills

Strong communication skills

Positive, customer-focused attitude

Ability to multitask in a fast-paced environment

Team player with attention to detail

Education

Literacy and Numeracy Level 2 qualification (GCSE A-C / 9-4)

Job description

A renowned educational institution in Sunderland is seeking a Customer Service Advisor – Contact Centre to join their team. The role involves providing exceptional service as the first point of contact for students and families, handling inquiries via multiple channels, and supporting applications and enrollments. The ideal candidate should possess strong communication skills and a positive, customer-focused attitude. This part-time position offers competitive benefits, including generous leave and pension options.