Multi-Channel Customer Service Advisor

Service Care Solutions; Maidstone; On-site; GBP 25,000; Part time

Job summary

A customer service consultancy is seeking a skilled Customer Service Advisor in Maidstone, Kent. The role involves providing high-quality customer support via phone, email, and digital channels, with a focus on resolving complaints efficiently and professionally. Candidates should have previous customer service experience and strong communication skills. This part-time position offers 30 hours per week on a 6-month fixed-term contract, starting ASAP, with a competitive salary of £24,025 per annum.

Qualifications

• Previous experience in a customer service or contact centre environment.
• Ability to remain calm and solution-focused under pressure.
• Experience handling complaints or challenging customer situations.

Responsibilities

• Deliver consistently high-quality customer service across all contact channels.
• Take ownership of customer enquiries, including complaints and escalated issues.
• Accurately log and update customer interactions on internal systems.

Skills

Customer service experience

Complaint handling

Effective communication

Organizational skills

Calm under pressure

Tools

Microsoft Office

Job description

A customer service consultancy is seeking a skilled Customer Service Advisor in Maidstone, Kent. The role involves providing high-quality customer support via phone, email, and digital channels, with a focus on resolving complaints efficiently and professionally. Candidates should have previous customer service experience and strong communication skills. This part-time position offers 30 hours per week on a 6-month fixed-term contract, starting ASAP, with a competitive salary of £24,025 per annum.