Mulitilingual French And Dutch Speaking Customer Advisor - Hybrid

South West Recruitment; City Of London; On-site; GBP 30,000; Full time

Job summary

A leading recruitment agency is seeking a Multi Lingual Customer Careline Advisor in Canary Wharf, London. This role requires fluency in French and Dutch, alongside strong English communication skills, to provide exceptional support to Benelux consumers. Responsibilities include handling product-related queries and ensuring customer satisfaction. The position offers a salary of £29,500 annually and generous benefits including paid holidays and training.

Benefits

Competitive salary + attractive overtime

20 days paid holiday + additional days based on length of service

Cycle To Work Scheme

Excellent onsite training and induction

Corporate & client discounts

Weekly dress down days

Qualifications

• Must have strong English communication skills.
• Ability to resolve consumer complaints and queries effectively.
• Experience within the food industry sector is preferred.

Responsibilities

• Deliver excellent customer care support to Benelux consumers.
• Handle queries and consumer complaints for a range of client products.
• Be the first point of contact for consumers.

Skills

Fluent in French and Dutch

Excellent interpersonal skills

Customer care experience

IT skills with Google Suite and Microsoft Office

Strong typing skills

Knowledge of CRM like Salesforce

Job description

Job Overview

Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.

Responsibilities

As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be fluent in French and Dutch to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.

Qualifications & Skills

• Fluent French & Dutch speaker
• Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
• Excellent written and verbal skills in both Finnish and Swedish
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Customer care experience, preferably within the food industry sector
• Strong interest in food and foods for special medical purposes
• IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self-motivated and a team player
• To have fun at work!

Salary & Working Hours

Salary: £29,500 per annum

Hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm (40 hours per week)

Benefits

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward
• Cycle To Work Scheme
• Home Computing Scheme
• Dentist scheme
• Bus Travel scheme
• Eye test vouchers
• Excellent onsite training and induction
• Staff room with complementary refreshments
• Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
• Weekly dress down days
• Involvement with local charities and fundraising days/events

To be considered for this excellent opportunity, please apply now with your up to date CV and we will be in touch in due course