MSP 2nd Line IT Support Engineer – Remote & On-site

1 Tech Staffing Ltd; Teddington; On-site; GBP 34,000 - 40,000; Full time

Job summary

A reputable tech staffing agency is seeking a skilled 2nd Line Support Engineer to join a growing IT support team in Teddington. The role requires proven MSP experience and strong knowledge of Microsoft 365 and Azure AD. Responsibilities include delivering technical support, troubleshooting various issues, and managing support tickets. This position offers competitive salary and benefits, including private healthcare and career development opportunities.

Benefits

Private healthcare schemes

Career development with funded certifications

Supportive, collaborative team culture

Regular social events

Qualifications

• Proven MSP environment experience is essential.
• Strong knowledge of Microsoft 365 and Azure Active Directory.
• Hands-on experience with Windows, macOS, Android, and iOS support.

Responsibilities

• Deliver 2nd line technical support across multiple devices and platforms.
• Troubleshoot and resolve complex issues involving networking and infrastructure.
• Manage and resolve support tickets within SLAs.

Skills

MSP experience

Microsoft 365 admin & support

Azure Active Directory

Microsoft Intune / Endpoint Manager

Troubleshooting skills

Remote and on-site support

Tools

Microsoft Defender

Google Workspace

PowerShell

Job description

A reputable tech staffing agency is seeking a skilled 2nd Line Support Engineer to join a growing IT support team in Teddington. The role requires proven MSP experience and strong knowledge of Microsoft 365 and Azure AD. Responsibilities include delivering technical support, troubleshooting various issues, and managing support tickets. This position offers competitive salary and benefits, including private healthcare and career development opportunities.