MSK Coordinator

Optima Health; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading occupational health services provider in the UK is seeking a full-time MSK Coordinator in Sheffield. You will deliver musculoskeletal assessments and provide support for the MSK Department. Responsibilities include processing referrals, managing schedules, and maintaining records. The ideal candidate has strong communication skills and previous coordination experience. Benefits include competitive salary, annual leave, pension scheme, and career progression opportunities. This role offers a hybrid working model after training.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Pension scheme

Health Cash Plan

Career progression opportunities

Employee Assistance Programme

Cycle to work scheme

Eye care test vouchers

Flu vaccination scheme

Employee discount scheme

Life assurance

Professional registrations fees paid

Clinical Training Academy

Responsibilities

• Processing new case referrals onto the case management system.
• Scheduling appointments.
• Completing DART musculoskeletal triage with employees.
• Providing confirmation correspondence and telephone updates to clients and employees.
• Logging all activities and notes within the case management system.
• Managing customer enquiries.
• Manage complaints in line with complaint handling process.
• Completing DSE assessments and related reports.

Skills

Previous administration or coordinator experience

Excellent written and verbal communication skills

Good attention to detail

Able to meet targets and deadlines

Solutions focused

Good IT / PC skills including Microsoft packages

Job description

Job Title: MSK Coordinator
Location: 2 Hayland Street, Sheffield, S9 1BY - Hybrid after training
Salary: 24,242.40 per annum
Contract Type: Permanent
Hours: Full time, 37 hours, Monday to Friday

Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.

Role Summary

This role consists of four key elements, which will comprise a typical working week:

• Delivering a musculoskeletal assessment for an employee over the telephone, full training and support to complete these assessments will be provided.
• Delivering Health Conditional assessment for an employee over the telephone.
• Providing scheduled Display Screen Equipment (DSE) assessments to employees.
• Day to day support for the MSK Department and support to the MSK Lead.

Main Duties and Responsibilities

• Processing new case referrals onto the case management system
• Scheduling appointments
• Completing DART musculoskeletal triage with employees
• Providing confirmation correspondence and telephone updates to clients and employees
• Logging all activities and notes within the case management system and/or tracking system
• Managing customer enquiries
• Manage complaints in line with Optima Health's complaint handling process.
• Completing DSE assessments and related reports to the standard required

Experience, skills and knowledge required for the role

• Previous administration or coordinator experience
• Excellent written and verbal communication skills
• Good attention to detail
• Able to meet targets and deadlines
• Solutions focused
• Good IT / PC skills including Microsoft packages

What Can We Offer You?

• Competitive salary
• 25 days annual leave, plus bank holidays
• Buy and sell holiday scheme
• Pension scheme
• Health Cash Plan
• Career progression opportunities
• Employee Assistance Programme
• Cycle to work scheme
• Eye care test vouchers
• Flu vaccination scheme
• Employee discount scheme
• Life assurance
• Professional registrations fees paid
• Clinical Training Academy

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.