MSK Administration Assistant

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Hounsdown; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Healthcare Trust is seeking a motivated individual to provide administrative support within the MSK Services team. You will manage your workload, be the first point of contact for patients, and assist with various administrative tasks. Strong communication and customer service skills are essential for this role. The position offers a unique opportunity to contribute to healthcare delivery and support patient pathways in a dedicated team environment.

Qualifications

• Proven experience in a similar administrative support role.
• Ability to manage and prioritize workload effectively.
• Strong customer service skills when dealing with patients and staff.

Responsibilities

• Manage own workload and prioritize tasks.
• Serve as the first point of contact for patients.
• Handle incoming and outgoing mail in accordance with Trust policy.
• Assist in coordinating staff meetings and taking minutes.

Skills

Effective communication

Customer service

Data management

Team collaboration

Job description

Are you looking to start a career within the NHS? We are looking for a highly motivated individual to join our Business Support Team, supporting MSK Services based in one of our two offices, either New Forest Enterprise Centre in Totton, or Lymington New Forest Hospital. In this exciting role you will work as part of a skill mix team for MSK Services, providing comprehensive administrative support to the services.

Responsibilities

• Effectively prioritising and managing own workload as necessary
• Being the first point of contact for patients coming into our services at reception (only for the role at Totton, cross covering reception at different locations) and over the telephone.
• Uploading referrals
• Booking appointments
• Dealing with patients and carers over the telephone, To work as part of a high-quality admin team and deliver service excellence to Business Support management team, clinical managers and pathway leads.
• To undertake secretarial/administration duties for the MSK service including word processing/typing, minutes of meetings, reports, filing, photocopying as required.
• Ensure the security, accuracy and recording of people's data in accordance with the relevant Trust policies.
• Maintain and input accurate data onto service databases.
• To assist in the co-ordination of staff meetings, booking venues and requirements as necessary.
• To participate in team meetings, taking minutes if required.
• Assist in the provision of a general administration service to the MPP team as required.
• To assist planning workshops, study days and other service initiatives.
• Management of MSK team diaries where required.
• To process incoming/outgoing mail for the service in accordance with Trust policy.
• To be able to communicate effectively with all staff, patients and those contacting the service.
• Provide customer service via telephone or email. Work with senior team members to deal with complex queries.
• To provide excellent and timely communication to all enquiries and external liaisons.
• To effectively prioritise and manage own workload as necessary
• First point of contact for patients coming into our services.

About the Trust

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives. Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care. We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support. Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.