MRO Engine Repair Planner

RTX; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

An aerospace company in the UK is seeking a professional to coordinate and manage engine events. The role involves planning resources, ensuring compliance with safety standards, and enhancing customer experience. Candidates should have strong communication skills and knowledge of EASA regulations. This position offers opportunities for continuous improvement and operational efficiency in a dynamic work environment.

Qualifications

• EASA regulations knowledge is essential.
• Experience in gas turbine engine maintenance.
• Resource planning skills required.

Responsibilities

• Coordinate and manage engine events in the EMEA region.
• Serve as the primary contact for customers during engine service.
• Plan and schedule engine service events for optimal resource allocation.

Skills

EASA Part 145 and UK CAA regulations knowledge

Hands-on or planning experience in gas turbine engine maintenance

Skills in resource planning

Understanding of MOE (Maintenance Organization Exposition) procedures

Internal Auditing experience

Understanding of Safety Management Systems (SMS) and Human Factors in aviation

Strong communication skills

Job description

Purpose of Job

The job holder is responsible for coordinating and managing engine events including both scheduled Mobile Repairs and shop-based activities within the EMEA region. This role ensures that all projects meet established business deadlines while maintaining compliance with quality Environmental Health and Safety (EHS) and other applicable standards. Additionally the position actively supports initiatives to enhance the overall customer experience.

Key Responsibilities

Key responsibilities include project planning, resource allocation and collaboration with various departments to ensure that both customer and company requirements are fully met. The goal is to deliver the highest quality of service in a cost-effective and efficient manner.

Customer Engagement

Serve as the primary point of contact for customers throughout engine service events. Communicate customer requirements and expectations effectively while providing regular updates on engine status technical reports cost estimates invoices service offerings and other relevant details.

Scheduling and Resource Allocation

Plan and schedule all engine service events ensuring optimal allocation of manpower in consideration of work hours engine approvals and scope of work.

Customer Relationship Management

Collaborate with external Customer representatives Regional Sales Managers (RSM) Field Support and CSC (Customer Service Center) to build strong customer relationships focusing on enhancing the overall customer experience.

Resource Planning

Assess and plan resource requirements to meet company objectives ensuring adherence to quality standards achievement of turnaround time targets and cost control within agreed levels.

Regulatory and Quality Compliance

Ensure all processes and procedures comply with Airworthiness requirements EASA regulatory standards and company policies. Maintain up-to-date technical airworthiness knowledge.

Engine Progress and KPI Reporting

Oversee the management of engine progress including Cycle 1 Cycle 2 and Cycle 3 KPI reporting. Complete all required reporting using company platforms tools and applications.

Tooling and Equipment Review

Evaluate and ensure the availability and adequacy of tooling and equipment for upcoming jobs.

Strategic Parts Planning

Collaborate with Purchasing and Inventory teams to strategically plan parts and materials needed for upcoming service events.

Technical Documentation Audits

Review and audit technical documentation to ensure compliance with quality requirements.

Customer Feedback Collection

Actively gather customer feedback through surveys to improve service quality and customer satisfaction.

Continuous Improvement

Support and participate in Continuous Improvement initiatives and CORE activities to enhance operational efficiency and service delivery.

Qualifications and Experience

• EASA Part 145 and UK CAA regulations knowledge is essential.
• Hands-on or planning experience in gas turbine engine maintenance
• Skills in resource planning
• Understanding of MOE (Maintenance Organization Exposition) procedures.
• Internal Auditing experience would be desirable
• Understanding of Safety Management Systems (SMS) and Human Factors in aviation
• Prior experience in planning production control or operations role within an MRO or OEM setting
• Strong communication skills to liaise between engineering logistics field teams and customers.

Responsibilities Applicable to All Roles

• Customer and Quality Assurance: Ensure that all products and services consistently meet customer requirements established quality standards and airworthiness authority regulations.
• Workload Prioritization: Efficiently prioritize personal workload in alignment with overall departmental and company objectives to maintain productivity and organizational goals.
• Continuous Improvement and CORE Participation: Actively engage in CORE initiatives identifying and implementing opportunities to enhance processes workflows and team efficiency.
• Policy Adherence: Stay informed of and comply with company policies and procedures including Environmental Health and Safety (EHS) regulations Business Ethics Export Controls and financial controls.
• Team Collaboration: Foster positive working relationships across internal departments and participate in meetings and cross-functional activities as required.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

Key Skills

GIS, JAWS, Military Experience, Business Management, Emergency Management, Joint Operations, Production Planning, Relationship Management, Strategic Planning, ERP Systems, Exercise Planning, MRP

Employment Type: Full-Time

Experience: years

Vacancy: 1