Motorcycle Service Advisor

Pembrook Resourcing; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based recruitment agency is seeking a Motorcycle Service Advisor for a dealership in Guildford. The ideal candidate will have a passion for customer service and organizational skills. Responsibilities include managing bookings and customer interactions. Excellent communication skills are essential for this fast-paced service role.

Qualifications

• Previous experience in a service role is preferred.
• Strong passion for delivering high standards of customer service.
• Ability to use computers with confidence.

Responsibilities

• Establish rapport with customers and provide outstanding care.
• Book motorcycles for servicing, maximizing efficiency.
• Manage and follow up all work in progress on customer vehicles.

Skills

Customer service

Communication skills

Organizational skills

Job description

Motorcycle Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a Motorcycle Service Advisor to work in the aftersales department at their dealership.

Ideal Candidate

• Previous experience in a service role is preferred
• A passion to deliver a high standard of customer service
• An organised individual who can deal with many duties on the move
• Excellent telephone and face‑to‑face communication skills
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work

Key Responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer's motorcycles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick‑up and delivery of customer motorcycles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre‑arranged time frames
• Ensure the customer understands the service charges, what work will be or has been carried out, and involve technical advisers to answer queries where necessary

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