Motorcycle Service Advisor

Pembrook Resourcing; England; On-site; GBP 29,000 - 34,000; Full time

Job summary

A dealership in the UK seeks a Motorcycle Service Advisor to join their aftersales department. This role requires excellent customer service skills and the ability to manage multiple tasks effectively. Candidates should have a background in sales and experience in automotive service. The position offers a salary range of £29,000 – £34,000 annually. The ideal candidate will be organized, capable of establishing rapport with customers, and will handle bookings and communication efficiently.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills.
• Administration skills – able to use computers with confidence.

Responsibilities

• Establish rapport with customers and provide outstanding care.
• Identify and anticipate ways to help customers and achieve sales targets.
• Book in customers’ motorcycles for servicing.
• Arrange alternative transport for customers and liaise with drivers.
• Manage and follow up on all work in progress on customer vehicles.
• Ensure customers understand service charges and work carried out.

Skills

Sales Experience

Time Management

Order Management System

Customer Service

Dealership Experience

GM Vehicles

Retail Sales

Tire Service

Automotive Repair

OSHA

Service Writing

Automotive Service

Job description

Motorcycle Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a Motorcycle Service Advisor to work in the aftersales department at their dealership.

The ideal Motorcycle Service Advisor

• Previous experience in a service role is preferred
• A passion to deliver a high standard of customer service
• An organised individual who can deal with many duties on the move
• Excellent telephone and face-to-face communication skills
• Administration skills – be able to use computers with confidence and the ability to organise and prioritise work

Motorcycle Service Advisor key responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customers’ motorcycles for servicing with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick‑up and delivery of customer motorcycles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre‑arranged time frames
• Ensure the customer understands the service charges, what work will be or has been carried out, and involve technical advisers to answer queries where necessary

IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck! Mo

Required Experience

Unclear Seniority

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

Employment Details

Employment Type: Full-Time

Experience: years

Vacancy: 1

Yearly Salary Salary: 29000 - 34000