Motorcycle Aftersales Manager: Service, Warranty & Growth

TipTopJob; Coalville; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent motorcycle manufacturer is looking for an experienced Aftersales Manager in Coalville, UK. The successful candidate will be responsible for managing aftersales operations, driving continuous improvement, and providing technical support to dealers and distributors. With over 10 years of automotive or motorcycle experience and a full UK bike license, you will help optimize customer satisfaction and aftersales profitability. Strong communication skills and a customer-centric approach are essential for success in this role.

Qualifications

• 10+ years of progressive motorcycle or automotive dealer/OEM experience.
• Experience with diagnostic tools and electrical architecture.
• Ability to provide technical explanations and training.

Responsibilities

• Drive a Continuous Improvement ethos in aftersales.
• Act as the Aftersales ambassador for the brand.
• Manage and develop the warranty process for the brand.
• Provide technical support to distribution channels.
• Influence the Aftersales Business across all distribution areas.

Skills

Technical experience with motorcycles

Customer-centric values

Strong communication skills

Organisational skills

Ability to manage multiple priorities

Education

University graduate

Full UK bike license

Tools

Microsoft Office

DMS and Warranty Systems

Job description

A prominent motorcycle manufacturer is looking for an experienced Aftersales Manager in Coalville, UK. The successful candidate will be responsible for managing aftersales operations, driving continuous improvement, and providing technical support to dealers and distributors. With over 10 years of automotive or motorcycle experience and a full UK bike license, you will help optimize customer satisfaction and aftersales profitability. Strong communication skills and a customer-centric approach are essential for success in this role.